Hello, we are adding a new integration for HubSpot and encountered a situation we’re unable to figure out yet.
A lot of times, the integration connects perfectly fine, but we noticed that it doesn’t connect for certain accounts. Instead we get the following error “You don’t have permission to connect this integration”.
We’re trying to understand what permissions are required, so we can make it robust and provide more helpful instructions to our customers.
The help page linked from the error suggests adding App Marketplace permission which we have added to our test account, but we still reach the above error. The help page then suggests that we add Super Admin permissions.
Well, we can do this for our test account, but our customers may have constraints and not be comfortable making all their employees Super Admins. We’re looking for instructions on how to resolve on behalf of our customers, which are also HubSpot customers.
Q1: Is there another setting a customer can enable, so they can connect our app.
For our test account we verified that “App Marketplace” permission is on, as well as all other permissions.
Q2: Could this be related to us not having submitted yet our application to the App Marketplace? Would this resolve once our application is approved for the App Marketplace?
This is what a customer will see when they connect HubSpot to Slapdash.
We’re planning to finish and submit our App Marketplace application over the next couple of days.
