# UnBounce form integration response error **URL:** \ **Category:** APIs & Integrations\ **Tags:** forms\ **Created:** [February 6, 2020, 1:39am UTC](https://community.hubspot.com/t/unbounce-form-integration-response-error/18594 "2020-02-06T01:39:24Z")\ **Posts on this page:** 8\ **Page:** 1
**Author:** ![BekPoss](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/bekposs/32/87988_2.png) [@BekPoss](https://community.hubspot.com/u/BekPoss)\ **Post date:** [February 6, 2020, 1:39am UTC](https://community.hubspot.com/t/unbounce-form-integration-response-error/18594/1 "2020-02-06T01:39:24Z")
Hello, I’ve been experiencing issues with UnBounce forms integrating with HubSpot. I’m using the native integration feature, but every now and then it responds with a 400 error and ‘recaptcha validation failed’. The value in the email form field changes the ‘@’ to ‘%20’ meaning it is unable to be pushed to HubSpot CRM. I only receive this error with some forms, and they are all set up in the same way. Has any one else experienced this issue? You can see a screenshot of the response message for reference [here.](https://cdn2.hubspot.net/hubfs/6831714/Screen%20Shot%202020-02-06%20at%2012.36.42%20pm.png) Thanks, Bek ![]() ---
**Author:** ![Willson](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/willson/32/84663_2.png) [@Willson](https://community.hubspot.com/u/Willson)\ **Post date:** [February 6, 2020, 11:57am UTC](https://community.hubspot.com/t/unbounce-form-integration-response-error/18594/2 "2020-02-06T11:57:17Z")
Hey @BekPoss I can see that the UnBounce integration is actually maintained by the UnBounce team directly as they’re the ones who built this integration out. If you’re having issues with the data when using this integration, we recommend reaching out to them directly as we’re unable to troubleshoot issues with the data flow from UnBounce to HubSpot on our end. They can be reached at the following address: [support@unbounce.com](mailto:support@unbounce.com) I hope this helps! ---
**Author:** ![BekPoss](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/bekposs/32/87988_2.png) [@BekPoss](https://community.hubspot.com/u/BekPoss)\ **Post date:** [February 7, 2020, 2:52am UTC](https://community.hubspot.com/t/unbounce-form-integration-response-error/18594/3 "2020-02-07T02:52:44Z")
Thanks for your reply @Willson. I have spoken with UnBounce support and because it’s an issue with the recaptcha feature it needs to be sorted on the HubSpot end. Apparently it’s a common issue, and to remove the issue recaptcha needs to be removed from the form. However, because we are only on a Starter subscription we don’t have this option. Not sure if there’s a way around this? Even an integration via Zapier throws the same error. ---
**Author:** ![Willson](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/willson/32/84663_2.png) [@Willson](https://community.hubspot.com/u/Willson)\ **Post date:** [February 7, 2020, 9:01am UTC](https://community.hubspot.com/t/unbounce-form-integration-response-error/18594/4 "2020-02-07T09:01:41Z")
Hi @BekPoss Would you be able to directly message me your Portal ID and the ID of the form you’re using too so that I can take a look into this for you. Thanks! ---
**Author:** ![Willson](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/willson/32/84663_2.png) [@Willson](https://community.hubspot.com/u/Willson)\ **Post date:** [February 10, 2020, 9:42am UTC](https://community.hubspot.com/t/unbounce-form-integration-response-error/18594/5 "2020-02-10T09:42:36Z")
Hi @BekPoss Thanks for sending those details over! I’ve taken a look and can see that the reCAPTCHA was enabled and could not be disabled as you had a follow-up email turned on. I’ve gone ahead and cloned this form now and removed this functionality so you can take a look to see if this form would be sufficient without the removed functionality. I hope this helps! ---
**Author:** ![BekPoss](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/bekposs/32/87988_2.png) [@BekPoss](https://community.hubspot.com/u/BekPoss)\ **Post date:** [February 10, 2020, 10:27pm UTC](https://community.hubspot.com/t/unbounce-form-integration-response-error/18594/6 "2020-02-10T22:27:16Z")
@Willson thanks for looking at that for me! So the issue was due to the follow up email being enabled? Cheers ---
**Author:** ![Willson](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/willson/32/84663_2.png) [@Willson](https://community.hubspot.com/u/Willson)\ **Post date:** [February 11, 2020, 9:18am UTC](https://community.hubspot.com/t/unbounce-form-integration-response-error/18594/7 "2020-02-11T09:18:55Z")
Hi @BekPoss That’s correct, there was no limitation due to a free account but rather the follow-up email. If your [regular form](https://knowledge.hubspot.com/articles/kcs_article/forms/create-forms#follow-up) or[pop-up form](https://knowledge.hubspot.com/articles/kcs_article/pop-up-forms/create-pop-up-forms#follow-up) includes a follow-up email, a CAPTCHA will automatically be added to the form. To remove the CAPTCHA from the form, delete the follow-up emails in the _Follow-up_ tab of the form editor. I hope this helps! ---
**Author:** ![BekPoss](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/bekposs/32/87988_2.png) [@BekPoss](https://community.hubspot.com/u/BekPoss)\ **Post date:** [February 12, 2020, 9:54pm UTC](https://community.hubspot.com/t/unbounce-form-integration-response-error/18594/8 "2020-02-12T21:54:38Z")
Thanks for your help @Willson !