# Unbounce Contact

**URL:** <https://community.hubspot.com/t/unbounce-contact/121077>\
**Category:** Sales Email\
**Tags:** free\
**Created:** [November 21, 2024, 12:44pm UTC](https://community.hubspot.com/t/unbounce-contact/121077 "2024-11-21T12:44:16Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![AM84](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/am84/32/62359_2.png) [@AM84](https://community.hubspot.com/u/AM84)\
**Post date:** [November 21, 2024, 12:44pm UTC](https://community.hubspot.com/t/unbounce-contact/121077/1 "2024-11-21T12:44:16Z")

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Hello, I need to unbounce a contact. When I visit the contact it does say “Contact has bounced” but nothing else, no option to remove it.

 ![Screenshot 2024-11-21 at 12.43.41.png](https://d2qpr2jzcazej7.cloudfront.net/original/3X/5/c/5c8f3e64e99500f0ace72ee243a91d968c72dcc9.png)

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**Author:** ![karstenkoehler](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/karstenkoehler/32/68554_2.png) [@karstenkoehler](https://community.hubspot.com/u/karstenkoehler)\
**Post date:** [November 21, 2024, 12:45pm UTC](https://community.hubspot.com/t/unbounce-contact/121077/2 "2024-11-21T12:45:49Z")

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Hi @AM84,

Unbouncing a contact is not possible in the free tools, it’s a Marketing or Content Hub Professional or Enterprise feature. See the info box at the beginning of this article: [Send emails to contacts who previously bounced](https://knowledge.hubspot.com/marketing-email/how-can-i-send-an-email-to-a-contact-that-has-previously-bounced#remove-a-hard-bounce)

Don’t shoot the messenger.

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**Author:** ![AM84](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/am84/32/62359_2.png) [@AM84](https://community.hubspot.com/u/AM84)\
**Post date:** [November 21, 2024, 12:52pm UTC](https://community.hubspot.com/t/unbounce-contact/121077/3 "2024-11-21T12:52:22Z")

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Hello Karsten, don’t you think that’s a bit excessive? 😂 So, am I really required to avoid using this one contact in HubSpot just because their email bounced once?

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**Author:** ![karstenkoehler](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/karstenkoehler/32/68554_2.png) [@karstenkoehler](https://community.hubspot.com/u/karstenkoehler)\
**Post date:** [November 21, 2024, 12:57pm UTC](https://community.hubspot.com/t/unbounce-contact/121077/4 "2024-11-21T12:57:13Z")

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@AM84 unfortunately it doesn’t matter what I think. This is a user-to-user community, I do not work for HubSpot.

> * * *
> 
> @AM84 wrote:
> 
> So, am I really required to avoid using this one contact in HubSpot just because their email bounced once?
> 
> * * *

Unfortunately, yes.