# Unbounce a contact

**URL:** <https://community.hubspot.com/t/unbounce-a-contact/75627>\
**Category:** CRM\
**Tags:** crm\
**Created:** [February 21, 2023, 12:24pm UTC](https://community.hubspot.com/t/unbounce-a-contact/75627 "2023-02-21T12:24:56Z")\
**Posts on this page:** 3\
**Page:** 1

<div class="post-metadata">

**Author:** ![antuzzi](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/antuzzi/32/13521_2.png) [@antuzzi](https://community.hubspot.com/u/antuzzi)\
**Post date:** [February 21, 2023, 12:24pm UTC](https://community.hubspot.com/t/unbounce-a-contact/75627/1 "2023-02-21T12:24:56Z")

</div>

During the migration of a customer from Google Workspace to Office 365, I have sent an email to a contact of the customer. The messages has been bounced because Office 365 wasn’t coinfigurated yet.

Now everything is set up, and the customer work with Office 365 email but, when he write me, I can’t reply because HubSpot consider the contact as bounced … and I can’t undo it.

Please, tell me that there’s a way.

PS: I use hubspot fot 1:1 communication only

---

<div class="post-metadata">

**Author:** ![karstenkoehler](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/karstenkoehler/32/68554_2.png) [@karstenkoehler](https://community.hubspot.com/u/karstenkoehler)\
**Post date:** [February 21, 2023, 12:28pm UTC](https://community.hubspot.com/t/unbounce-a-contact/75627/2 "2023-02-21T12:28:48Z")

</div>

Hi @antuzzi,

If you’re on a Marketing or CMS Hub Professional subscription or higher, you can follow these steps: [Send emails to contacts who previously bounced](https://knowledge.hubspot.com/email/how-can-i-send-an-email-to-a-contact-that-has-previously-bounced)

If you’re not, then this is unfortunately not possible. HubSpot has decided to make this feature only available to users with the aforementioned licenses.

(Don’t shoot the messenger.)

Best regards!

---

<div class="post-metadata">

**Author:** ![BJobse](https://avatars.discourse-cdn.com/v4/letter/b/b9bd4f/32.png) [@BJobse](https://community.hubspot.com/u/BJobse)\
**Post date:** [August 19, 2024, 12:37pm UTC](https://community.hubspot.com/t/unbounce-a-contact/75627/3 "2024-08-19T12:37:44Z")

</div>

Because our mail server had isseus (blocklisted IP), many mails sent to contacts were bounced. Now everything is fixed with the exchange mailserver but I can’t mail affected contacts because they are bounced. how can I fix this? contacts do agree to 1 to 1 emails.

Its only possible witha a higher plan? or do you have a “workaround”?