Unassociating Activity - Wrong contacts associated to tickets and deals

[TDochana]

Hello there,

We have created a system within hubspot whereby all conversations that come into one of our inboxes is created into a ticket via a workflow.
This is to help us keep track of our referrals. However, what is happening is the referrals are forwarding old emails where other referrals were CC’ed. This activity, when associated with a ticket, is associating the current activity with old deals and tickets (see screenshot attached).

Is there a way to stop automatically associating past conversations to past tickets and deals? Is there a better way of doing this?
Thank you

[TDochana]

@karstenkoehler I would really appreciate it if you could have a look at this issue?

[kennedyp]

Hey @TDochana! It sounds like the included contacts are associated with the email activity and then that same email activity is associated with their Deals/Tickets (Knowledge Base article reference). There isn’t a way to disable automatic activity associations within the emails, but you can manually remove those associations.