# Unassigned - Reopened conversations - Issue **URL:** \ **Category:** HubSpot Ideas\ **Tags:** conversations-inbox\ **Created:** [May 31, 2022, 3:36pm UTC](https://community.hubspot.com/t/unassigned-reopened-conversations-issue/58048 "2022-05-31T15:36:49Z")\ **Posts on this page:** 1\ **Showing post:** 1
**Author:** ![TWhite1223](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/twhite1223/32/2490_2.png) [@TWhite1223](https://community.hubspot.com/u/TWhite1223)\ **Post date:** [May 31, 2022, 3:36pm UTC](https://community.hubspot.com/t/unassigned-reopened-conversations-issue/58048/1 "2022-05-31T15:36:49Z")
When a hubspot user is deactivated, any of their conversations can be reopened when someone replies to a previous conversation. However Hubspot will not currently treat the NEW conversation as unassigned (even though the conversation shows unassigned) Hubspot only classifies Unassigned conversations as BRAND NEW conversations. So if a hubspot user is deactivated an a customer responds to an old conversation the conversation is reopened but not placed in the UNASSIGNED section. Instead it sits in the ALL OPEN section labeled as unassigned. So no Hubspot users will know it needs to be responded to. These should be mapped to UNASSIGNED as the conversation is literally unassigned so any hubspot users can pick up the conversation and work it. This has created several problems for my company of people not being responded to and SLA’s not being met because they sit in the All OPEN box blended with conversations that are in flight, we have roughly 400 conversations occurring a day so to find the ones that are UNASSIGNED is not an easy task when it should be. [@HUB](https://community.hubspot.com/t5/user/viewprofilepage/user-id/39438)spot please simply add reopened unassigned conversations to to the UNASSIGNED inbox. Thank you --- _[View the full topic](https://community.hubspot.com/t/unassigned-reopened-conversations-issue/58048)._