# Unassign Conversations

**URL:** <https://community.hubspot.com/t/unassign-conversations/91434>\
**Category:** Tickets & Conversations\
**Tags:** conversations-inbox\
**Created:** [October 9, 2023, 10:59pm UTC](https://community.hubspot.com/t/unassign-conversations/91434 "2023-10-09T22:59:13Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![RSmith95](https://avatars.discourse-cdn.com/v4/letter/r/c6cbf5/32.png) [@RSmith95](https://community.hubspot.com/u/RSmith95)\
**Post date:** [October 9, 2023, 10:59pm UTC](https://community.hubspot.com/t/unassign-conversations/91434/1 "2023-10-09T22:59:13Z")

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I am going to turn on the feature for conversations to be automatically assigned to individuals. I understand that they won’t get a conversation if they are not available.

If they have assigned conversations though and then change their status to not available, will those assigned conversations become unassigned and be re-assigned to the next available person?

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**Author:** ![karstenkoehler](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/karstenkoehler/32/68554_2.png) [@karstenkoehler](https://community.hubspot.com/u/karstenkoehler)\
**Post date:** [October 10, 2023, 4:08am UTC](https://community.hubspot.com/t/unassign-conversations/91434/2 "2023-10-10T04:08:40Z")

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Hi @RSmith95,

Correct, by default “incoming conversations will only be assigned to agents that are available. If no agents are available, the email conversation will be unassigned.” [Set up routing rules in the conversations inbox](https://knowledge.hubspot.com/conversations/set-your-conversations-routing-rules#automatically-assign-conversations)

Once a conversation is assigned, it will not be automatically unassigned.

Best regards!

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**Author:** ![Jigar\_Thakker](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/jigar_thakker/32/63606_2.png) [@Jigar\_Thakker](https://community.hubspot.com/u/Jigar_Thakker)\
**Post date:** [October 10, 2023, 4:10am UTC](https://community.hubspot.com/t/unassign-conversations/91434/3 "2023-10-10T04:10:30Z")

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@RSmith95

Yes, you are right with the correct settings enabled conversations will be automatically assigned to the available users kindly check the settings mentioned in the screenshot in this article [Set up routing rules in the conversations inbox](https://knowledge.hubspot.com/conversations/set-your-conversations-routing-rules)

You can clear the Assign to available users only checkbox to turn off assignments based on agent availability.

Let me know if you have any followup questions.  
If my post was helpful in addressing your query, Support the community by indicating it as the solution.