Unable to View the Certificate and Unable to Download it

Hello Support Team,

I have completed the certificate course named “AI for Marketers” and it was fully completed with all the quizzes passed at each level. While exploring my learning, I see the course completed, however, I can;t see the view certificate button beside it and I can’t download my certificate.
How can I download my certificate?

Please advise.

Regards

Manoj Rawat

Hi @MRawat7

Thank you for reaching out!

I’ve looked into this for you, and it appears that “AI for Marketers” is not designated as a certification course. Unfortunately, if there isn’t an exam associated with a course, a certificate is not awarded upon completion.

You can also confirm this by checking the course in the catalog; certification courses are typically marked with a specific certification symbol, which this course does not have.

Best,
Victor