# Unable to start Data Integrations Certification exam

**URL:** <https://community.hubspot.com/t/unable-to-start-data-integrations-certification-exam/161195>\
**Category:** Academy\
**Tags:** hubspot-academy, academy-certifications\
**Created:** [October 7, 2026, 1:38pm UTC](https://community.hubspot.com/t/unable-to-start-data-integrations-certification-exam/161195 "2026-10-07T13:38:02Z")\
**Posts on this page:** 4\
**Page:** 1

<div class="post-metadata">

**Author:** ![rienhardtvane](https://avatars.discourse-cdn.com/v4/letter/r/aeb1de/32.png) [@rienhardtvane](https://community.hubspot.com/u/rienhardtvane)\
**Post date:** [October 7, 2026, 1:38pm UTC](https://community.hubspot.com/t/unable-to-start-data-integrations-certification-exam/161195/1 "2026-10-07T13:38:02Z")

</div>

Hi HubSpot Academy team,

I’m trying to start the **Data Integrations Certification** exam for **HubSpot Reporting** , but I receive this error:

> “We couldn’t start your exam. Please try again. If the problem persists, contact us.”

Troubleshooting already completed:

- Restarted and logged in fresh
- Tried Chrome Incognito
- Disabled extensions
- Cleared cache
- Confirmed Chrome is updated
- Not using a VPN
- Other exams are also not starting and show the same issue

Could you please help me access the exam?

Note there are other exams in my portal as well that show the same error message!

---

<div class="post-metadata">

**Author:** ![rienhardtvane](https://avatars.discourse-cdn.com/v4/letter/r/aeb1de/32.png) [@rienhardtvane](https://community.hubspot.com/u/rienhardtvane)\
**Post date:** [October 7, 2026, 1:39pm UTC](https://community.hubspot.com/t/unable-to-start-data-integrations-certification-exam/161195/2 "2026-10-07T13:39:27Z")

</div>

It has been well past the **12-hour waiting period** , but I’m still unable to start any of the exams

---

<div class="post-metadata">

**Author:** ![stassey](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/stassey/32/36_2.png) [@stassey](https://community.hubspot.com/u/stassey)\
**Post date:** [October 7, 2026, 6:58pm UTC](https://community.hubspot.com/t/unable-to-start-data-integrations-certification-exam/161195/3 "2026-10-07T18:58:16Z")

</div>

Hello @rienhardtvane,

Thanks for reaching out here. Looking into your Exam on the backend it looks like this should be resetting shortly as the last attempt was just under 12 hours ago.

Would you mind trying in the next 2 hours and let us know if you’re still seeing the same issue on your end?

Thanks!

Sam, Community Manager

---

<div class="post-metadata">

**Author:** ![rienhardtvane](https://avatars.discourse-cdn.com/v4/letter/r/aeb1de/32.png) [@rienhardtvane](https://community.hubspot.com/u/rienhardtvane)\
**Post date:** [October 7, 2026, 8:59pm UTC](https://community.hubspot.com/t/unable-to-start-data-integrations-certification-exam/161195/5 "2026-10-07T20:59:51Z")

</div>

Hi, thanks for checking, my cocern was that the timer is incorrect as when I posted on the forum it has been nearly 15 hours since my attempt submission.

Will check again once I have time free to take the exam.

Appreciate the help