# Unable To Share Certification **URL:** \ **Category:** HubSpot Academy Support\ **Tags:** email-marketing\ **Created:** [January 20, 2026, 7:15am UTC](https://community.hubspot.com/t/unable-to-share-certification/145139 "2026-01-20T07:15:53Z")\ **Posts on this page:** 17\ **Page:** 1
**Author:** ![LEl-Khatib](https://avatars.discourse-cdn.com/v4/letter/l/41988e/32.png) [@LEl-Khatib](https://community.hubspot.com/u/LEl-Khatib)\ **Post date:** [January 20, 2026, 7:15am UTC](https://community.hubspot.com/t/unable-to-share-certification/145139/1 "2026-01-20T07:15:53Z")
I’ve completed the Email Marketing Certification. On the Share your achievement page, the required consent toggle (“Toggle on the switch to consent to share personal information…”) is visible but does not respond to clicks in any browser. I’ve tried Chrome, Edge, and incognito, with extensions disabled, and the toggle still won’t move, so I cannot generate the share link or post to LinkedIn. ---
**Author:** ![CLeibee](https://avatars.discourse-cdn.com/v4/letter/c/a87d85/32.png) [@CLeibee](https://community.hubspot.com/u/CLeibee)\ **Post date:** [January 20, 2026, 9:07am UTC](https://community.hubspot.com/t/unable-to-share-certification/145139/2 "2026-01-20T09:07:39Z")
In the exact same boat with the SEO 2 cert. It appears something is broken with the toggle button. ---
**Author:** ![MathildeBoud](https://avatars.discourse-cdn.com/v4/letter/m/b5a626/32.png) [@MathildeBoud](https://community.hubspot.com/u/MathildeBoud)\ **Post date:** [January 20, 2026, 9:54am UTC](https://community.hubspot.com/t/unable-to-share-certification/145139/3 "2026-01-20T09:54:25Z")
Hi, I have the same issue, did you find a solution? ---
**Author:** ![VPapa](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/vpapa/32/212872_2.png) [@VPapa](https://community.hubspot.com/u/VPapa)\ **Post date:** [January 20, 2026, 10:04am UTC](https://community.hubspot.com/t/unable-to-share-certification/145139/4 "2026-01-20T10:04:46Z")
I have the same problem… ---
**Author:** ![SJaksche](https://avatars.discourse-cdn.com/v4/letter/s/439d5e/32.png) [@SJaksche](https://community.hubspot.com/u/SJaksche)\ **Post date:** [January 20, 2026, 11:18am UTC](https://community.hubspot.com/t/unable-to-share-certification/145139/5 "2026-01-20T11:18:56Z")
I have the same problem, and it seems that in the HubSpot Marketing Software Certification there is an error where a practical exercise is marked as mandatory, even though an Enterprise account is required. In all other lessons, these exercises are not marked as mandatory. This exercise is now stuck, and I don’t want to test or create an account just because of a labeling error. All other truly mandatory exercises have been completed. Very frustrating. ---
**Author:** ![Berangere](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/berangere/32/220784_2.png) [@Berangere](https://community.hubspot.com/u/Berangere)\ **Post date:** [January 20, 2026, 11:44am UTC](https://community.hubspot.com/t/unable-to-share-certification/145139/6 "2026-01-20T11:44:11Z")
Hi @LEl-Khatib and all, Thanks for reaching out to the HubSpot Community! Let me check internally and I’ll get back to you as soon as possible. Thanks for your patience! Bérangère ---
**Author:** ![Berangere](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/berangere/32/220784_2.png) [@Berangere](https://community.hubspot.com/u/Berangere)\ **Post date:** [January 21, 2026, 6:28pm UTC](https://community.hubspot.com/t/unable-to-share-certification/145139/7 "2026-01-21T18:28:45Z")
Hi @LEl-Khatib and thanks for your patience! We’ve just tested it on our end, and it looks like everything should be working now! Bérangère ---
**Author:** ![MathildeBoud](https://avatars.discourse-cdn.com/v4/letter/m/b5a626/32.png) [@MathildeBoud](https://community.hubspot.com/u/MathildeBoud)\ **Post date:** [January 22, 2026, 11:42am UTC](https://community.hubspot.com/t/unable-to-share-certification/145139/8 "2026-01-22T11:42:05Z")
Hi, Indeed it works now, thanks to the team! ---
**Author:** ![Berangere](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/berangere/32/220784_2.png) [@Berangere](https://community.hubspot.com/u/Berangere)\ **Post date:** [January 22, 2026, 4:33pm UTC](https://community.hubspot.com/t/unable-to-share-certification/145139/9 "2026-01-22T16:33:22Z")
Hi @MathildeBoud and thanks for getting back to us! I am really glad to hear that all is working now! Have a lovely day! Bérangère ---
**Author:** ![MGuerrisi](https://avatars.discourse-cdn.com/v4/letter/m/919ad9/32.png) [@MGuerrisi](https://community.hubspot.com/u/MGuerrisi)\ **Post date:** [February 3, 2026, 2:47pm UTC](https://community.hubspot.com/t/unable-to-share-certification/145139/10 "2026-02-03T14:47:24Z")
Hello, I have the same problem [@BérangèreL](https://community.hubspot.com/t5/user/viewprofilepage/user-id/230185) can’t share my achievement on LinkedIn. Could you share how to fix this issue? thnx ---
**Author:** ![MWeisfeld](https://avatars.discourse-cdn.com/v4/letter/m/3ab097/32.png) [@MWeisfeld](https://community.hubspot.com/u/MWeisfeld)\ **Post date:** [February 4, 2026, 1:42am UTC](https://community.hubspot.com/t/unable-to-share-certification/145139/11 "2026-02-04T01:42:45Z")
Not working for me either … I have tried multiple browsers and incognito mode. The consent toggle is broken. ---
**Author:** ![Berangere](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/berangere/32/220784_2.png) [@Berangere](https://community.hubspot.com/u/Berangere)\ **Post date:** [February 4, 2026, 9:55am UTC](https://community.hubspot.com/t/unable-to-share-certification/145139/12 "2026-02-04T09:55:30Z")
Hi @MWeisfeld, thank you for your update and for trying those troubleshooting steps! For your convenience, here’s the article outlining how to [share Academy certificates](https://knowledge.hubspot.com/help-and-resources/how-can-i-view-and-download-my-certification#share-academy-certificates). Could you share a bit more about what’s happening on your end? Any extra details or screenshots (with personal info hidden) will help the Community assist you faster. Hi @APernell, could you please take a look at this as well? Thank you so much, and wishing you a wonderful day! Bérangère ---
**Author:** ![MGuerrisi](https://avatars.discourse-cdn.com/v4/letter/m/919ad9/32.png) [@MGuerrisi](https://community.hubspot.com/u/MGuerrisi)\ **Post date:** [February 4, 2026, 10:45am UTC](https://community.hubspot.com/t/unable-to-share-certification/145139/13 "2026-02-04T10:45:31Z")
now it works, thanks ---
**Author:** ![Berangere](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/berangere/32/220784_2.png) [@Berangere](https://community.hubspot.com/u/Berangere)\ **Post date:** [February 6, 2026, 2:43pm UTC](https://community.hubspot.com/t/unable-to-share-certification/145139/14 "2026-02-06T14:43:58Z")
Hi @MWeisfeld is it also working for you too? Thanks and have a lovely weekend! Bérangère ---
**Author:** ![MWeisfeld](https://avatars.discourse-cdn.com/v4/letter/m/3ab097/32.png) [@MWeisfeld](https://community.hubspot.com/u/MWeisfeld)\ **Post date:** [February 6, 2026, 6:24pm UTC](https://community.hubspot.com/t/unable-to-share-certification/145139/15 "2026-02-06T18:24:11Z")
Yes, it worked for me too ---
**Author:** ![m.g28](https://avatars.discourse-cdn.com/v4/letter/m/7c8e57/32.png) [@m.g28](https://community.hubspot.com/u/m.g28)\ **Post date:** [August 19, 2026, 8:57am UTC](https://community.hubspot.com/t/unable-to-share-certification/145139/16 "2026-08-19T08:57:34Z")
I’ve completed the Digital Marketing Certification. When pressing the button called 'Share Certificate" it directs me to this blurred page that is unresponsive. I have tried with Chrome, Safari etc. However, I have faced the same problem and I cannot generate the share link or add this certification to LinkedIn. Could someone please assist me with this issue? Thank you. ---
**Author:** ![chighsmith](https://avatars.discourse-cdn.com/v4/letter/c/77aa72/32.png) [@chighsmith](https://community.hubspot.com/u/chighsmith)\ **Post date:** [August 19, 2026, 3:32pm UTC](https://community.hubspot.com/t/unable-to-share-certification/145139/17 "2026-08-19T15:32:50Z")
Hi there @m.g28, Thank you for posting to the Community! Do you mind attaching a screenshot of what you are seeing on your end? Have you also tried to clear your cache? Cassie, Community Manager