# Unable to send email notification **URL:** \ **Category:** Lead Capture Tools\ **Tags:** workflows\ **Created:** [February 17, 2025, 3:28pm UTC](https://community.hubspot.com/t/unable-to-send-email-notification/126237 "2025-02-17T15:28:22Z")\ **Posts on this page:** 14\ **Page:** 1
**Author:** ![TLeen7](https://avatars.discourse-cdn.com/v4/letter/t/7ea924/32.png) [@TLeen7](https://community.hubspot.com/u/TLeen7)\ **Post date:** [February 17, 2025, 3:28pm UTC](https://community.hubspot.com/t/unable-to-send-email-notification/126237/1 "2025-02-17T15:28:22Z")
Hi, Does anyone know what could have gone wrong here? This workflow has been working perfect all along, now all of a sudden the ‘send email notification’ trigger no longer triggers for me. I have checked that notifications are on. Appreciate any support! ---
**Author:** ![DamianDonk](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/damiandonk/32/31449_2.png) [@DamianDonk](https://community.hubspot.com/u/DamianDonk)\ **Post date:** [February 17, 2025, 3:35pm UTC](https://community.hubspot.com/t/unable-to-send-email-notification/126237/2 "2025-02-17T15:35:54Z")
Hi Tleen7, This issue could be caused by several factors. Here are some steps to troubleshoot and resolve it: **1. Verify Workflow Execution & Logs** Check the workflow history/logs to see if the email action is being attempted but failing. Check for error messages associated with the email action. **2. Confirm Email Sending Limits** HubSpot has sending limits. If the workflow is sending too many emails, HubSpot might have throttled your emails. Try sending a test email separately to see if emails are still working. **3. Ensure the Email Address is Valid** If the email is pulling from a property, confirm that the email format is correct. Try manually inputting an email instead of a dynamic field to test if the issue is with the recipient. **4. Check for Recent HubSpot Updates or Changes** If your workflow was working fine before and suddenly stopped, HubSpot might have updated their email policies or made backend changes. Check HubSpot’s status page or community forums to see if others are facing the same issue. **5. Test with a New Workflow** Create a new test workflow with the same email action to see if it works. If a new workflow works, the issue might be within your current workflow settings. Let me know if any of these steps helped! ---
**Author:** ![TLeen7](https://avatars.discourse-cdn.com/v4/letter/t/7ea924/32.png) [@TLeen7](https://community.hubspot.com/u/TLeen7)\ **Post date:** [February 17, 2025, 3:48pm UTC](https://community.hubspot.com/t/unable-to-send-email-notification/126237/3 "2025-02-17T15:48:53Z")
How do I check my sending limits? ---
**Author:** ![karstenkoehler](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/karstenkoehler/32/68554_2.png) [@karstenkoehler](https://community.hubspot.com/u/karstenkoehler)\ **Post date:** [February 17, 2025, 3:52pm UTC](https://community.hubspot.com/t/unable-to-send-email-notification/126237/4 "2025-02-17T15:52:29Z")
Hi @TLeen7, In the workflow actions log, you should have the ability to hover over the error and click a button to see more details. Can you share a screenshot of those details? @DamianDonk in case your reply was generated with AI, keep in mind that the community guidelines require a disclaimer for AI generated answers. Best regards ---
**Author:** ![TLeen7](https://avatars.discourse-cdn.com/v4/letter/t/7ea924/32.png) [@TLeen7](https://community.hubspot.com/u/TLeen7)\ **Post date:** [February 17, 2025, 4:03pm UTC](https://community.hubspot.com/t/unable-to-send-email-notification/126237/5 "2025-02-17T16:03:23Z")
Hi @karstenkoehler , See attached. For context I accidently triggered a workflow this morning which began sending hundreds and hundreds of notifcations to my inbox at once so I clicked the ‘turn off’ button in the second screenshot (Located at the end of the email notification) and deleted the active workflow to stop all the notifications because it would have gone on for a while and flooded by inbox. Since then re-created the deleted workflow but now email notifications no longer work despite having them turned on. Is there maybe some blocker that activated due to the sheer volume of notifictions coming into my inbox all at once? ![Screenshot 2025-02-17 155451.png](https://d2qpr2jzcazej7.cloudfront.net/original/3X/0/a/0a8991ddb6a0309b7d5ef4b4877dd380849f54db.png) Screenshot 2 ![Screenshot 2025-02-17 160120.png](https://d2qpr2jzcazej7.cloudfront.net/original/3X/7/6/762d10274379a000a1213cec9ca6518ecccdb9b3.png) ---
**Author:** ![karstenkoehler](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/karstenkoehler/32/68554_2.png) [@karstenkoehler](https://community.hubspot.com/u/karstenkoehler)\ **Post date:** [February 17, 2025, 4:05pm UTC](https://community.hubspot.com/t/unable-to-send-email-notification/126237/6 "2025-02-17T16:05:21Z")
@TLeen7 so close 😃 what do you see when you expand the error / click on it? (‘Unable to…’) ---
**Author:** ![TLeen7](https://avatars.discourse-cdn.com/v4/letter/t/7ea924/32.png) [@TLeen7](https://community.hubspot.com/u/TLeen7)\ **Post date:** [February 17, 2025, 4:07pm UTC](https://community.hubspot.com/t/unable-to-send-email-notification/126237/7 "2025-02-17T16:07:10Z")
@karstenkoehler it doesnt let me click it unfortunatly ---
**Author:** ![karstenkoehler](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/karstenkoehler/32/68554_2.png) [@karstenkoehler](https://community.hubspot.com/u/karstenkoehler)\ **Post date:** [February 17, 2025, 4:09pm UTC](https://community.hubspot.com/t/unable-to-send-email-notification/126237/8 "2025-02-17T16:09:42Z")
@TLeen7 can you please try in the actions log on the workflow details page? [Understand your workflow details page](https://knowledge.hubspot.com/workflows/understand-your-workflow-details-page) If your inbox was flooded earlier, your email service provider might not be letting through any more notifications (temporary bounce). ---
**Author:** ![TLeen7](https://avatars.discourse-cdn.com/v4/letter/t/7ea924/32.png) [@TLeen7](https://community.hubspot.com/u/TLeen7)\ **Post date:** [February 17, 2025, 4:15pm UTC](https://community.hubspot.com/t/unable-to-send-email-notification/126237/9 "2025-02-17T16:15:07Z")
![Screenshot 2025-02-17 161223.png](https://d2qpr2jzcazej7.cloudfront.net/original/3X/c/f/cfecbbb6203d2a4d64ec11bd65704224b2f58ea9.png) This is what was in the dropdown. @karstenkoehler ---
**Author:** ![karstenkoehler](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/karstenkoehler/32/68554_2.png) [@karstenkoehler](https://community.hubspot.com/u/karstenkoehler)\ **Post date:** [February 17, 2025, 4:16pm UTC](https://community.hubspot.com/t/unable-to-send-email-notification/126237/10 "2025-02-17T16:16:58Z")
@TLeen7 have you checked the workflow actions log (see my previous reply)? ---
**Author:** ![TLeen7](https://avatars.discourse-cdn.com/v4/letter/t/7ea924/32.png) [@TLeen7](https://community.hubspot.com/u/TLeen7)\ **Post date:** [February 17, 2025, 4:22pm UTC](https://community.hubspot.com/t/unable-to-send-email-notification/126237/11 "2025-02-17T16:22:39Z")
@karstenkoehler See attached Workflow action log: ![Screenshot 2025-02-17 162108.png](https://d2qpr2jzcazej7.cloudfront.net/original/3X/9/d/9d4cb903e8d28ad86f47b0676b1ae1e17c60be00.png) ---
**Author:** ![karstenkoehler](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/karstenkoehler/32/68554_2.png) [@karstenkoehler](https://community.hubspot.com/u/karstenkoehler)\ **Post date:** [February 17, 2025, 4:24pm UTC](https://community.hubspot.com/t/unable-to-send-email-notification/126237/12 "2025-02-17T16:24:43Z")
@TLeen7 when you hover your mouse over that row, a button should appear which, when click opens the right sidebar (see my previous reply). What do you see in that sidebar? ---
**Author:** ![TLeen7](https://avatars.discourse-cdn.com/v4/letter/t/7ea924/32.png) [@TLeen7](https://community.hubspot.com/u/TLeen7)\ **Post date:** [February 17, 2025, 4:28pm UTC](https://community.hubspot.com/t/unable-to-send-email-notification/126237/13 "2025-02-17T16:28:48Z")
@karstenkoehler see attched button that shows and also sidebar when button is clicked ![Screenshot 2025-02-17 162633.png](https://d2qpr2jzcazej7.cloudfront.net/original/3X/9/5/95485fd1004183177bca9f8c42187845b92bb873.png) ![Screenshot 2025-02-17 162625.png](https://d2qpr2jzcazej7.cloudfront.net/original/3X/f/4/f4d4916054becacbf06c33f964c23f99b2d363e1.png) ---
**Author:** ![karstenkoehler](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/karstenkoehler/32/68554_2.png) [@karstenkoehler](https://community.hubspot.com/u/karstenkoehler)\ **Post date:** [February 17, 2025, 4:30pm UTC](https://community.hubspot.com/t/unable-to-send-email-notification/126237/14 "2025-02-17T16:30:47Z")
@TLeen7 that’s the end of the line here, unfortunately. Typically this gives more context. At this point, I’d recommend reaching out to HubSpot support in-app via chat or email. It’s likely a soft bounce on the recipient side.