Unable to see meeting details

Smart CRM & Sales Hub CRM
1

We use Fathom recorder to import summaries from meetings. I can see a preview of the meeting for all customers, but when I click in to review details it turns to this.

Other users in my organization are able to navigate to the meetings without any issue.

Screenshot 2025-07-03 at 3.00.27 PM.png
Screenshot 2025-07-03 at 3.00.27 PM.png1149×376 53.6 KB

2

Hi @MMiller290,

Have you tried clearing cache/cookies, using a private tab or another browser? Please also make sure all browser extensions are deactivated as these can interfere with HubSpot.

Lastly, please ensure you’re using a supported browser: Browsers supported by HubSpot

Best regards

3

H Karsten- I’ve done the following:
1. Cleared Cache/Cookies All Time
2. Logged out of hubspot and back in (before and after)
3. Just tried using a private browser (Chrome, Incognito)
Only unable to see meetings. Emails I can open fine.

4

@MMiller290 very strange - in that case I’d recommend reaching out to HubSpot support via chat or email.

5

Hi @MMiller290 ,

The issue you’re experiencing is usually caused by either a browser/cache problem or a permissions/integration setup issue with your user account.

Here are a couple of quick steps to try:

  1. Browser Troubleshooting: Clear your browser cache, try using a different browser, or open the page in incognito/private mode.
  2. Check Integration Access: Ensure your HubSpot user is fully connected to the Fathom app via Settings > Integrations > Connected Apps.

If the issue still persists, I recommend reaching out to HubSpot Support with relevant screenshots and details; they’ll be able to help you further.

Hope this helps!