Hello,
I have connected my team members to my account and their email Id’s also into main account CRM>Inbox
Team members also connected/added their same email id’s as personal email.
Now i can see emails in their activity tab but only those which include other team members added into “to” or “cc”
And I want to see the all incoming and outgoing emails from their connected office 365 account.
Can someone please help me to achieve the same?
Thanks in Advance
Joy
The visibility of incoming and outgoing emails from the connected Office 365 accounts in your team members’ activity tabs will depend on the specific HubSpot permissions set for your account, as well as how your HubSpot team allocations are configured.
To ensure that all emails (not just those including team members in “to” or “cc”) are visible in the activity tabs, you will need to check and possibly adjust the permissions related to email visibility and/or team settings in your HubSpot account.
You can find more information here