Unable to remove timestamp in log a call

Developer Support APIs & Integrations
1

Hi Team ,

I am trying to remove timestamp in log call when i gave timestamp as 0 or “” or null , But No luck , it always throw Error 400 Bad Request

{
 "engagement":{
 "portalId":null,
 "createdAt":null,
 "lastUpdated":null,
 "ownerId":null,
 "type":"CALL",
 "timestamp":"",
 "createdBy":null,
 "modifiedBy":null,
 "id":null,
 "active":null
 },
 "associations":{
 "contactIds":[
 151
 ]
 },
 "metadata":{
 "toNumber":null,
 "fromNumber":null,
 "status":null,
 "durationMilliseconds":null,
 "recordingUrl":null,
 "body":null,
 "disposition":""
 }
}Response :{"status": "error","message": "Timestamp 0 cannot be less than 1","correlationId": "d44934d0-b9e7-4ded-b103-e9184dd13412","requestId": "85ccb32c-c24d-4f98-b93a-cf19c82e3520"}
2

Hello @ArunrajManrajan
Use of timestamp parameter in creating engagements is for setting the due date for the same. HubSpot uses this date/time parameter for logical ordering.
If you do not want to save it, try to remove the parameter in the request instead of making it 0 or NULL. Or you can set it with nay future timestamp value.
Thanks

3

Hi @himanshurauthan

Thanks for your reply . Due date is not removed in hubspot crm even i removed it from request payload .Can you check once

{
 "engagement":{
 "portalId":null,
 "createdAt":null,
 "lastUpdated":null,
 "ownerId":null,
 "type":"CALL",
 "createdBy":null,
 "modifiedBy":null,
 "id":null,
 "active":null
 },
 "associations":{
 "contactIds":[
 151
 ]
 },
 "metadata":{
 "toNumber":null,
 "fromNumber":null,
 "status":null,
 "durationMilliseconds":null,
 "recordingUrl":null,
 "body":"testedAnjana",
 "disposition":""
 }
}
4

Hello @ArunrajManrajan
I was able to create new call type TASK by passing only these parameters:
$task_details = array(
“engagement” => array(
“active” => true,
“type” => “CALL”,
),
“metadata” => array(
“body” => “”,
)

);

5

Hi @himanshurauthan

Issue : Timestamp/Due Date is not removed in hubspot crm even it was created or updated without timestamp through REST API.

NOTE :

Created without DueDate -- CRM automatically set duedate as Today date .

Updated without Duedate --- CRM automatically set duedate as previous duedate. ie no change in due date .

I want to remove Date field using REST UPDATE API

Can you check once ..? Is Date value removed from huspot crm ?

Hubspot.png
Hubspot.png1193×479 54.9 KB

6

Hello @ArunrajManrajan

As per my understanding, you do not want to give any date value in the tasks right? And for doing so, sending NULL values for that.

7

Yes @himanshurauthan . Is this possible ?

8

No @ArunrajManrajan

As on not sending any value for these fields, the API will consider a value ( most probably tomorrow date) and attach to tasks.

The tasks need due date for some functional logics and hence cannot be kept empty.

Thanks

9

Thanks @himanshurauthan