Unable to receive Hubspot sign-in code (Need to unbounce)

Hey, I’m unable to receive the Hubspot sign-in code over my email - bhavya.agrawal@vdo.ai
Request to un-bounce this email. TIA

@chighsmith

Ask your admin to re-add you.

Hey @conversionmonks1 , thanks for your response.
This is the Admin only. I wrote the message on behalf of my teammate. This issue has happened before and someone from the HUbspot team used to unbounce the email. I can not do it from my end and can’t click on the Unbounce button (see screenshot).

Can you please help me by elaborating what do I need to do for re-adding and will that work in this case?

unbounce feature works when the user’s email has bounced for some reason. In this case, I guess, her email hasn’t bounced so there is nothing to unbounce. Having said that, if you want Hubspot team to try unbouncing it, then use Chat or Email support not community thread. I suggest if you have super admin access, then remove Bhavya and try re-adding her.

Hi @ASharma732 Thanks for posting! :slight_smile: I was able to unbounce this email for you! Let me know if I can help in any way.

Jess
Community Manager

Thanks a lot @Jess_Nader . Appreciate it.
Another one of my teammate is facing this issue. Can you please unbounce this email as well -
[email]

Moderator note: For information, the HubSpot Community is a public space. I have therefore edited your content for security & confidential reasons.

Hi @ASharma732 and all,

Thanks for reaching out to the HubSpot Community!

I’m so glad that all is sorted out for you now! :orange_heart:

I’ve unbounced the other email address you shared.

Let me know how it goes!

Have a wonderful weekend! :sun:

Bérangère

Can someone please let me know what should I mention here instead of email for a community manager to know which email they have to unbounce?

Hi @ASharma732 and thanks for posting!

You can create a post and then send the email address via DM. That way we can take a look at it!

Thanks and have a great day!

Bérangère