Hello everyone
At least 3 members of our team and I have eventually stopped receiving all email notifications from Hubspot (comments, workflows, mentions etc).
I checked all the notification settings, and they are all enabled.
I created a test workflow with the ‘Send internal email notification’ option. When trying to run it, logs report an error when sending email to these users referring that notifications are not enabled. But all notifications are on.
This is quite critical issue for us.
What could cause the error?
Thank you,
Hi @VRakitski,
Could you please share a screenshot that shows the enabled email notifications for workflows on the notification settings?
If you’re certain that they’re configured correctly, I’d recommend reaching out to HubSpot support directly in-app via chat or email - this sounds lile a bug then.
Best regards
Thank you for reply. @karstenkoehler
Support confirmed that there was a problem on Hubspot’s side.