# Unable to import contacts - mapping issue

**URL:** <https://community.hubspot.com/t/unable-to-import-contacts-mapping-issue/32656>\
**Category:** CRM\
**Tags:** free\
**Created:** [March 4, 2021, 2:25am UTC](https://community.hubspot.com/t/unable-to-import-contacts-mapping-issue/32656 "2021-03-04T02:25:12Z")\
**Posts on this page:** 6\
**Page:** 1

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**Author:** ![JonsonChong](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/jonsonchong/32/22074_2.png) [@JonsonChong](https://community.hubspot.com/u/JonsonChong)\
**Post date:** [March 4, 2021, 2:25am UTC](https://community.hubspot.com/t/unable-to-import-contacts-mapping-issue/32656/1 "2021-03-04T02:25:12Z")

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I receive the following message when I click next after mapping the columns and properties. The Ticket name, Pipeline, and Ticket status exist in my CSV file and has been mapped accordingly. Please advise.

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Some required properties are missing.

To complete your ticket import, you need **Ticket name** and **Pipeline** and **Ticket status** as HubSpot properties. Please review your property mappings below or review the columns in your file.

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<div class="post-metadata">

**Author:** ![karstenkoehler](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/karstenkoehler/32/68554_2.png) [@karstenkoehler](https://community.hubspot.com/u/karstenkoehler)\
**Post date:** [March 4, 2021, 5:20am UTC](https://community.hubspot.com/t/unable-to-import-contacts-mapping-issue/32656/2 "2021-03-04T05:20:55Z")

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Hi @JonsonChong,

Could you share a screenshot of the mapping step?

Best regards!

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<div class="post-metadata">

**Author:** ![JonsonChong](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/jonsonchong/32/22074_2.png) [@JonsonChong](https://community.hubspot.com/u/JonsonChong)\
**Post date:** [March 4, 2021, 6:57am UTC](https://community.hubspot.com/t/unable-to-import-contacts-mapping-issue/32656/3 "2021-03-04T06:57:29Z")

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Screenshots attached.

 ![39011iCBCA3185689FC1CA.png](https://d2qpr2jzcazej7.cloudfront.net/original/3X/8/2/82ce8f11e5d2dbe283fa02cf9027a1ca53a3e913.png)

 ![39012i91A2EE8AB4F3F918.png](https://d2qpr2jzcazej7.cloudfront.net/original/3X/2/7/27758d9daf7cd28f7c52e587cf71f1f5b0c7aafd.png)

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<div class="post-metadata">

**Author:** ![karstenkoehler](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/karstenkoehler/32/68554_2.png) [@karstenkoehler](https://community.hubspot.com/u/karstenkoehler)\
**Post date:** [March 4, 2021, 7:04am UTC](https://community.hubspot.com/t/unable-to-import-contacts-mapping-issue/32656/4 "2021-03-04T07:04:45Z")

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Hi @JonsonChong,

It looks like you assigned a **deal** pipeline, but not a **ticket** pipeline. Both deals and tickets need a destination, currently you’re only telling HubSpot which status/stage to put a ticket into – but not which pipeline. Even if there is only one ticket pipeline in your portal, HubSpot requires that column.

Best regards!

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<div class="post-metadata">

**Author:** ![JonsonChong](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/jonsonchong/32/22074_2.png) [@JonsonChong](https://community.hubspot.com/u/JonsonChong)\
**Post date:** [March 4, 2021, 9:34am UTC](https://community.hubspot.com/t/unable-to-import-contacts-mapping-issue/32656/5 "2021-03-04T09:34:18Z")

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Thanks Karsten!

From what I understand, the Ticket Pipeline and Deal Pipeline content (data) will usually be the same right?

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<div class="post-metadata">

**Author:** ![karstenkoehler](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/karstenkoehler/32/68554_2.png) [@karstenkoehler](https://community.hubspot.com/u/karstenkoehler)\
**Post date:** [March 4, 2021, 9:37am UTC](https://community.hubspot.com/t/unable-to-import-contacts-mapping-issue/32656/6 "2021-03-04T09:37:06Z")

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Hi @JonsonChong,

Happy to help.

The deal pipeline is modeling your sales process (scheduling appointments with decision makers, sending a quote, closing a deal), the ticket pipeline is modeling your service process (receiving request from existing customers, helping the customer, closing the ticket).

Usually the deal and ticket pipeline would not be the same. These are two different paths for two different objects in your portal.

Let me know if that makes sense!