Unable to edit drop down Country form field

JCMO_Kayleigh · May 31, 2019, 7:50am

Hi there,

This was great - I managed to figure out where I could access the fields to change, however when I try and change them they’re greyed out and show this message:

Is it to do with my account permissions or is just the case I don’t pay for the package that allows me to change it?

Any help would be greatly appreciated!

Kayleigh

MFrankJohnson · May 31, 2019, 9:09am

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Q: When I try and change [HubSpot built-in properties] they’re greyed out … Is it to do with my account permissions or is just the case I don’t pay for the package that allows me to change it??

Short A: It depends.

Longer A:

Some HubSpot contact properties cannot be edited under any circumstances whatsoever on any HubSpot tier. In the case of Contact.Country, you may edit that property on free accounts. You’ll just need the proper permissions.to do so.

- see image

Editing HubSpot Default Property: Contact.Country

WARNING: Editing any HubSpot property that already contains data can lead to data loss.

Help answer your question? If so, remember to accept this solution now.

Best,
Frank

Chief HubSpot Consultant

MFrankJohnson.com | Perfect HubSpot Series | Connect on LinkedIn

Help find posts quickly … accept this solution now.

JCMO_Kayleigh · May 31, 2019, 9:51am

Hi there!

Thank you for getting back to me so quickly! You were right, I didn’t have the right level of access. Now that has been rectified, I’ve run into another problem.

I followed this video (as found on Hubspot) https://soapbox.wistia.com/videos/zkrhsVxRgs

It’s telling me ‘Property options can’t be blank. Add content to label and value or remove this option to save’ but I don’t understand what is blank. Do you know what’s going wrong?

Kayleigh

MFrankJohnson · May 31, 2019, 10:31am

Hey @JCMO_Kayleigh,

Yea … there’s probably a blank option you’re overlooking. Check both the end and beginning of that LONG LIST! haha

Hope that helps.