# Unable to create a new article

**URL:** <https://community.hubspot.com/t/unable-to-create-a-new-article/131126>\
**Category:** HubSpot Academy Support\
**Tags:** content-marketing\
**Created:** [May 6, 2025, 11:17am UTC](https://community.hubspot.com/t/unable-to-create-a-new-article/131126 "2025-05-06T11:17:05Z")\
**Posts on this page:** 6\
**Page:** 1

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**Author:** ![radams10](https://avatars.discourse-cdn.com/v4/letter/r/b4bc9f/32.png) [@radams10](https://community.hubspot.com/u/radams10)\
**Post date:** [May 6, 2025, 11:17am UTC](https://community.hubspot.com/t/unable-to-create-a-new-article/131126/1 "2025-05-06T11:17:05Z")

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Hi,  
Your assistance is much appreciated.  
Doing academy course, and trying to create an article.Instructions: " Click the button below to go to the knowledge base home page and create your first knowledge base article."  
There is no button! how do you add an article?

 ![radams10_0-1746530065058.png](https://d2qpr2jzcazej7.cloudfront.net/original/3X/1/7/17a6ae606e74b2f4bdf555b2f158cb8600bd5f39.png)

Thanks

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**Author:** ![SFowler9](https://avatars.discourse-cdn.com/v4/letter/s/a88e4f/32.png) [@SFowler9](https://community.hubspot.com/u/SFowler9)\
**Post date:** [May 6, 2025, 11:49am UTC](https://community.hubspot.com/t/unable-to-create-a-new-article/131126/2 "2025-05-06T11:49:02Z")

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it looks like you don’t have the correct level of subscription for your Service Hub. You have to have at least a Professional level.

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**Author:** ![radams10](https://avatars.discourse-cdn.com/v4/letter/r/b4bc9f/32.png) [@radams10](https://community.hubspot.com/u/radams10)\
**Post date:** [May 6, 2025, 9:56pm UTC](https://community.hubspot.com/t/unable-to-create-a-new-article/131126/3 "2025-05-06T21:56:21Z")

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Thank you SFowler9  
Yes, my thoughts exactly.  
However, the course does not mention anything about needing to upgarde subscription, and provides what looks like a temporary membership .  
It will be great if this point can be clarified.

 ![radams10_0-1746568433104.png](https://d2qpr2jzcazej7.cloudfront.net/original/3X/d/4/d44ec581fe23d7108b3ae89a5e8cae30efa80088.png)

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**Author:** ![SFowler9](https://avatars.discourse-cdn.com/v4/letter/s/a88e4f/32.png) [@SFowler9](https://community.hubspot.com/u/SFowler9)\
**Post date:** [May 7, 2025, 11:06am UTC](https://community.hubspot.com/t/unable-to-create-a-new-article/131126/4 "2025-05-07T11:06:27Z")

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I totally agree that should be called out out front. You should put that out in the [ideas area](https://community.hubspot.com/t5/HubSpot-Ideas/idb-p/HubSpot_Ideas) for HubSpot to see!  
If this helped answer your question, please mark this as an accepted solution. Have a great day!!

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**Author:** ![radams10](https://avatars.discourse-cdn.com/v4/letter/r/b4bc9f/32.png) [@radams10](https://community.hubspot.com/u/radams10)\
**Post date:** [May 8, 2025, 12:01am UTC](https://community.hubspot.com/t/unable-to-create-a-new-article/131126/5 "2025-05-08T00:01:38Z")

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THank you.  
I gave up on HubSpot. Providing courses with functional issues and that are poorly supported is not a company I would like to take courses from, or use as a service.  
What a complete waste of time.

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**Author:** ![Cazzalo](https://avatars.discourse-cdn.com/v4/letter/c/51bf81/32.png) [@Cazzalo](https://community.hubspot.com/u/Cazzalo)\
**Post date:** [February 18, 2026, 6:45pm UTC](https://community.hubspot.com/t/unable-to-create-a-new-article/131126/6 "2026-02-18T18:45:52Z")

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I have the same problem right now. Why HubSpot being 2026 can’t create a Sandbox or simulator of the system with all capabilities? Can HS moderator step in on this issue?