Unable to connect my Outlook account to HubSpot because only the admin account can be addeds

Smart CRM & Sales Hub Gmail Sales Extension
1

Hi HubSpot Community,

We are facing an issue while trying to connect an Outlook account to HubSpot.

We need to connect my Outlook account to HubSpot, but when we try to set up the integration, HubSpot shows that only the admin account can be added.

We don’t want to connect the admin’s Outlook account. We need to connect my individual Outlook account so that we can use the email integration properly.

Has anyone faced this issue before? Is there a specific permission or setting that the HubSpot admin needs to enable to allow a non-admin user’s Outlook account to be connected?

Any guidance on how to resolve this would be greatly appreciated.

Thanks,
Prajwal

3

Hi @Sumcircle.com,

This seems a bit strange: “HubSpot shows that only the admin account can be added.HubSpot shows that only the admin account can be added.”

Can you please share a screenshot or the exact error message text?

Best regards

4

Hi @Sumcircle.com

One thing I might have your admin take a look at is your Personal Email Access Settings. (Permission Set > Account Settings > Personal Email Access)

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This setting being disabled would produce that error and stop you from connecting your email. Have your admin take a look at your personal permission set and ensure this setting is turned on for your user.
Once it’s enabled, you’ll probably want to log out and back in for the changes to take effect just to be sure.

Hopefully that helps but if that is not the solution, Karsten is the best problem solver we’ve got and I’m sure he can dig further into your issue. :slight_smile:

Thanks!

Lindsey Norden

Community Champion