I am on a Free tier and I am trying to change my email since I do not have access to my old email. It is give me error and asking to contact customer support, and I cannot reach customer support because I am on free tier. I need to get this issue fixed before I lose access to hubspot and my data.
Hi KWholesale
I’ve seen this issue before if the new email is already tied to a HubSpot account.
Try logging in to HubSpot with your new email address. If there is an associated account, delete it - then try swapping over again.