Unable to Access Retake Exam – Redirect Loop Issue

Academy HubSpot Academy Support
1

I am experiencing an issue with retaking my HubSpot Academy certification exam.

When I go to my profile and click “Retake exam” for my certification, instead of opening the exam page, I am redirected to the HubSpot Accounts page. After selecting my account, it takes me back to the same page, creating a continuous redirect loop.

I have already tried:

Logging out and logging back into HubSpot
Clearing browser cookies/cache
Using Incognito mode
Trying a different browser

3

Hey @arkam,

Welcome to the community! :glowing_star:

Thanks for trying those troubleshooting steps! Since clearing your cache and switching browsers didn’t do the trick, could you let me know the name of the course that you’re having trouble with? I’d be happy to look into this right away.

Looking forward to your response!

Sam, Community Manager