# Unable to access forms

**URL:** <https://community.hubspot.com/t/unable-to-access-forms/8180>\
**Category:** Lead Capture Tools\
**Created:** [March 19, 2018, 2:02am UTC](https://community.hubspot.com/t/unable-to-access-forms/8180 "2018-03-19T02:02:13Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![watchfuljohn](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/watchfuljohn/32/25270_2.png) [@watchfuljohn](https://community.hubspot.com/u/watchfuljohn)\
**Post date:** [March 19, 2018, 2:02am UTC](https://community.hubspot.com/t/unable-to-access-forms/8180/1 "2018-03-19T02:02:13Z")

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I am able to access hubspot forms when going to the link [http://app.hubspot.com/forms-two/ACCTID](http://app.hubspot.com/forms-two/ACCTID)  
However there seems to be no navigable way to get there without that specific link. Contacts pushing in from the webform appear at the link above…but not [http://app.hubspot.com/collected-forms/ACCTID](http://app.hubspot.com/collected-forms/ACCTID)

Looking at the documentation I feel that this should be accessible from Contacts \> Forms…any thoughts?

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**Author:** ![Phil\_Vallender](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/phil_vallender/32/48924_2.png) [@Phil\_Vallender](https://community.hubspot.com/u/Phil_Vallender)\
**Post date:** [March 19, 2018, 8:37am UTC](https://community.hubspot.com/t/unable-to-access-forms/8180/2 "2018-03-19T08:37:17Z")

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Hi @watchfuljohn

Collected forms, which captures data from the existing forms on your website, is a feature of HubSpot Marketing Free and Starter.

Forms, that you create and manage in HubSpot, are a feature of HubSpot Marketing Basic, Pro and Enterprise.

It sounds like you are on Free or Starter? Did you change package recently, or finish a trial?

Hope this helps.

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<div class="post-metadata">

**Author:** ![watchfuljohn](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/watchfuljohn/32/25270_2.png) [@watchfuljohn](https://community.hubspot.com/u/watchfuljohn)\
**Post date:** [March 19, 2018, 4:55pm UTC](https://community.hubspot.com/t/unable-to-access-forms/8180/3 "2018-03-19T16:55:46Z")

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Well - it looks like we came off of the free trial of Marketing Basic? That would explain things…but it looks like it preserved the capture table…will look into switching off this until we upgrade!

Thanks!