# UI for branch logic in chatflows --\> Workflows UI **URL:** \ **Category:** HubSpot Ideas\ **Tags:** chatflows\ **Created:** [July 16, 2020, 3:35am UTC](https://community.hubspot.com/t/ui-for-branch-logic-in-chatflows-workflows-ui/22947 "2020-07-16T03:35:38Z")\ **Posts on this page:** 7\ **Page:** 1
**Author:** ![ds\_vn](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/ds_vn/32/2490_2.png) [@ds\_vn](https://community.hubspot.com/u/ds_vn)\ **Post date:** [July 16, 2020, 3:35am UTC](https://community.hubspot.com/t/ui-for-branch-logic-in-chatflows-workflows-ui/22947/1 "2020-07-16T03:35:38Z")
The branch logic is very hard to follow in the linear way it is currently designed, especially as you need to click on quick response buttons to reveal the next steps. My suggestion is that the UI for chatflows adopts the same UI as the “Workflows” feature for IF/THEN branching. In my opinion this UI is a lot more user-friendly and faster to build flows as it allows you to visually follow the branches. As you add more IF/THEN branches, this becomes more and more important as the complexity increases. ---
**Author:** ![richard88](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/richard88/32/2490_2.png) [@richard88](https://community.hubspot.com/u/richard88)\ **Post date:** [May 19, 2021, 3:55pm UTC](https://community.hubspot.com/t/ui-for-branch-logic-in-chatflows-workflows-ui/22947/2 "2021-05-19T15:55:55Z")
If this could at least be toggled on/off that would be helpful. I agree that it can be confusing to not see the options all laid out and try to remember what each step’s behavior will render. This would be a valuable option for folks hoping to see the whole flow laid out in one larger picture. ---
**Author:** ![DaneD](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/daned/32/13631_2.png) [@DaneD](https://community.hubspot.com/u/DaneD)\ **Post date:** [July 29, 2021, 8:34pm UTC](https://community.hubspot.com/t/ui-for-branch-logic-in-chatflows-workflows-ui/22947/3 "2021-07-29T20:34:50Z")
I agree! The UX for building Chatflows is confusing, especially after familiarizing yourself with how Workflows are built. Workflows follow the same format as Process Maps in Process Improvement, and I’d like if Chatflows could be built the same way, so we can see each path a user can follow while building them out. 100% upvote. ---
**Author:** ![CJung](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/cjung/32/82448_2.png) [@CJung](https://community.hubspot.com/u/CJung)\ **Post date:** [August 12, 2021, 7:45pm UTC](https://community.hubspot.com/t/ui-for-branch-logic-in-chatflows-workflows-ui/22947/4 "2021-08-12T19:45:49Z")
im not the only one! This is absolutely ridiculous that you have Chat Bot and Workflow under the same product which are basically identical user workflows, but the UI/UX is so awful for the chatbot. It seems like the issue is that chat bots are only linear and dont allow for actual branching that does not return to the original branches… which is really dumb. I know its free, but there is really no reason to use Hubspot chat bot for anything more complex than submit a ticket. ---
**Author:** ![PNavarrete](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/pnavarrete/32/57275_2.png) [@PNavarrete](https://community.hubspot.com/u/PNavarrete)\ **Post date:** [December 21, 2021, 10:55pm UTC](https://community.hubspot.com/t/ui-for-branch-logic-in-chatflows-workflows-ui/22947/5 "2021-12-21T22:55:56Z")
I also agree, my customer is not able to easily fix the errors on the chatflow due to the UI. Being able to view chatbots as workflows would be helpful in driving logic errors in the flow- ---
**Author:** ![MNichols4](https://avatars.discourse-cdn.com/v4/letter/m/4af34b/32.png) [@MNichols4](https://community.hubspot.com/u/MNichols4)\ **Post date:** [June 13, 2022, 7:19pm UTC](https://community.hubspot.com/t/ui-for-branch-logic-in-chatflows-workflows-ui/22947/6 "2022-06-13T19:19:31Z")
This is exactly what I came here to say. Coming from previusly using Drift for chatflows and the Hubspot workflows, that UI is much easier to follow and saves me so much time. This linear build makes it challenging to fix as the Alerts don’t actually show the step before that is wrong when I navigate there and I cannot easily view whats been created already. Having to start back and the top and open every single conversation option until I find it is a huge waist of time that I do not have. Also the fact that I cannot seamlessly loop back to an original flow, allready created makes no sense. I should not have to create the same conversation 5 times. PLEASE FIX THIS! ---
**Author:** ![LRosenberger](https://avatars.discourse-cdn.com/v4/letter/l/22d042/32.png) [@LRosenberger](https://community.hubspot.com/u/LRosenberger)\ **Post date:** [May 30, 2023, 1:10pm UTC](https://community.hubspot.com/t/ui-for-branch-logic-in-chatflows-workflows-ui/22947/7 "2023-05-30T13:10:47Z")
+1, the UI is not user-friendly. Should be a complete flowchart of all the bot functionality.