# Twilio Flex - Hubspot Integration - call Issues

**URL:** <https://community.hubspot.com/t/twilio-flex-hubspot-integration-call-issues/65580>\
**Category:** APIs & Integrations\
**Tags:** professional\
**Created:** [September 21, 2022, 4:58pm UTC](https://community.hubspot.com/t/twilio-flex-hubspot-integration-call-issues/65580 "2022-09-21T16:58:32Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![RakeshMadadi](https://avatars.discourse-cdn.com/v4/letter/r/8baadc/32.png) [@RakeshMadadi](https://community.hubspot.com/u/RakeshMadadi)\
**Post date:** [September 21, 2022, 4:58pm UTC](https://community.hubspot.com/t/twilio-flex-hubspot-integration-call-issues/65580/1 "2022-09-21T16:58:32Z")

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Hi There,  
We are trying to integrate Hubspot into Twilio Flex and make a call from Hubspot, but it’s not working. When we open the same Hubspot link in a new tab and try to call, it is working.

Here is the drive link with the video of issue we are facing [https://drive.google.com/drive/folders/1SwYWbJmqKEE1EpxHgvGguXRUUYEmdo1X](https://drive.google.com/drive/folders/1SwYWbJmqKEE1EpxHgvGguXRUUYEmdo1X)  
Please let us know if anyone faced similar issues and found any solution  
Thank you.

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**Author:** ![Jaycee\_Lewis](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/jaycee_lewis/32/61352_2.png) [@Jaycee\_Lewis](https://community.hubspot.com/u/Jaycee_Lewis)\
**Post date:** [September 22, 2022, 2:56pm UTC](https://community.hubspot.com/t/twilio-flex-hubspot-integration-call-issues/65580/2 "2022-09-22T14:56:28Z")

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Hey, @RakeshMadadi 👋 You’ll likely need to reach out to the Twilio side of support. I found this guide which walks through setting up the demo example — [Integrating Twilio Flex and HubSpot CRM](https://www.twilio.com/blog/integrating-twilio-flex-and-hubspot-crm)

If there is a specific part of the set-up that is related to your HubSpot developer account, please update your thread with additional details.

Hey, @coldrickjack @LMeert @himanshurauthan, do you have any additional feedback for @RakeshMadadi?

Thank you! — Jaycee

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**Author:** ![himanshurauthan](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/himanshurauthan/32/53076_2.png) [@himanshurauthan](https://community.hubspot.com/u/himanshurauthan)\
**Post date:** [September 28, 2022, 5:49am UTC](https://community.hubspot.com/t/twilio-flex-hubspot-integration-call-issues/65580/3 "2022-09-28T05:49:38Z")

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Hello [@Jaycee\_Lewis](https://community.hubspot.com/t5/user/viewprofilepage/user-id/127074),

So @RakeshMadadi I would recommend connecting with the [Integrating Twilio Flex and HubSpot CRM](https://www.twilio.com/blog/integrating-twilio-flex-and-hubspot-crm) support so that they can help you fix the issues.

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**Author:** ![JRumeau](https://avatars.discourse-cdn.com/v4/letter/j/73ab20/32.png) [@JRumeau](https://community.hubspot.com/u/JRumeau)\
**Post date:** [November 3, 2023, 1:13pm UTC](https://community.hubspot.com/t/twilio-flex-hubspot-integration-call-issues/65580/4 "2023-11-03T13:13:24Z")

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Hello. @RakeshMadadi how did you integrate Twilio flex as a calling provider?