# Turning off the chatbot

**URL:** <https://community.hubspot.com/t/turning-off-the-chatbot/79856>\
**Category:** Knowledge Base Tool\
**Tags:** free\
**Created:** [April 21, 2023, 9:41pm UTC](https://community.hubspot.com/t/turning-off-the-chatbot/79856 "2023-04-21T21:41:17Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![JPartland](https://avatars.discourse-cdn.com/v4/letter/j/3bc359/32.png) [@JPartland](https://community.hubspot.com/u/JPartland)\
**Post date:** [April 21, 2023, 9:41pm UTC](https://community.hubspot.com/t/turning-off-the-chatbot/79856/1 "2023-04-21T21:41:17Z")

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I have installed the Hubspot plugin on my WordPress site.

It seems that just by installing the plugin, it turned on the chatbot on some iterations of the site--on mobile Safari for instance.

I’d like to turn this off for the moment. How do I do that?

If I do turn it back on, I want to customize it first. How do I do that?

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**Author:** ![karstenkoehler](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/karstenkoehler/32/68554_2.png) [@karstenkoehler](https://community.hubspot.com/u/karstenkoehler)\
**Post date:** [April 22, 2023, 5:04am UTC](https://community.hubspot.com/t/turning-off-the-chatbot/79856/2 "2023-04-22T05:04:29Z")

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Hi @JPartland,

You can disable chatflows under _Menu_ \> _Conversations_ \> _Chatflows_ by flicking the status switch.

Best regards!

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**Author:** ![JPartland](https://avatars.discourse-cdn.com/v4/letter/j/3bc359/32.png) [@JPartland](https://community.hubspot.com/u/JPartland)\
**Post date:** [April 24, 2023, 1:29am UTC](https://community.hubspot.com/t/turning-off-the-chatbot/79856/3 "2023-04-24T01:29:11Z")

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Karsten,

Thanks for responding.

Are you referring to the menu bar across the top of the page? The one where I see “contacts conversations marketing sales service automation reports” and each one has a pull down menu?  
When I go there and use the pull down menu to access chatflows, I see

“Create your first chatflow”

That seems to indcate to me that I haven’t even turned it on yet.  
Or is it another menu placement?

thanks again,

JP

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**Author:** ![karstenkoehler](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/karstenkoehler/32/68554_2.png) [@karstenkoehler](https://community.hubspot.com/u/karstenkoehler)\
**Post date:** [April 24, 2023, 4:21am UTC](https://community.hubspot.com/t/turning-off-the-chatbot/79856/4 "2023-04-24T04:21:16Z")

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Hi @JPartland,

Correct – are you sure you’re accessing the same portal as the one that’s connected to your WordPress?

Best regards

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**Author:** ![JPartland](https://avatars.discourse-cdn.com/v4/letter/j/3bc359/32.png) [@JPartland](https://community.hubspot.com/u/JPartland)\
**Post date:** [April 24, 2023, 8:02pm UTC](https://community.hubspot.com/t/turning-off-the-chatbot/79856/5 "2023-04-24T20:02:01Z")

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I think so.