Recently I found a recipient of one of my marketing emails replied to the address sent from but got a bounceback indicating the actual address she sent to was one hubspot added a tracking tag to which for security purposes her server rejected. I was advised by hubspot sales I could turn off reply tracking but there is no option when I explained that they were at the extent of their knowledge and advised me to post to the community to see if anyone here might know how I can turn off reply tracking or resolve this in any other way? Thanks for your help!
Hi @ahamaton,
It sounds like you may have received some misleading information or as if there was a misunderstanding.
In general, you can’t prevent someone from replying to an email. There is no such feature which would block a recipient from simply replying to an email.
In the free tools, HubSpot will deliver your marketing emails not from your own connected sending domain but a HubSpot sending domain – which you don’t own and cannot check for replies.
The only way that I am aware of to solve this is upgrading and connecting your sending domain: Manage your email authentication
Turning off reply tracking will not affect the fact that a recipient can always simply reply to an email: Track replies to marketing emails sent to a connected inbox
Best regards!