Turning off Chatbot Transfer to a human agent

Service Hub Tips, Tricks & Best Practices
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Hi @JYaacoub

You can stop HubSpot’s AI chatbot from transferring conversations to a human agent, but you will have to use a custom bot for that (instead of the live chat feature).

Here’s what you must keep in mind while building the custom bot in chatflows:

  • Avoid actions like “Transfer to team member” or “Create ticket.”
  • Remove quick reply options such as “Transfer” from messages.
  • End the bot flow with a final message instead of routing to support.

This way, you can ensure that the custom bot stays fully automated and no human intervention is needed whatsoever.

Let me know if this is helpful.