Yes, this is essential! Very annoying to have clients receive a strange summary of their chat conversation.
Yes, please enable us to turn off the transcript.
It is not necessary to receive that in email and it’s annoying to the recipient.
I am not using this feature at all because of this.
I’m very pleased to announce this is now available on an Inbox basis. There is a new settings tab in Chat for Options. Chat transcript emails can be disabled there.
I found it, this is awesome! Thank you 