I’m trying to download my Social Media Marketing I and II certifications to upload for a job application. I completed both in 2025 (Social Media Marketing I in March, Social Media Marketing II in May). However, when I log into my account, neither certification appears.
I do have the original links, as I shared both on LinkedIn, but visiting them now returns a page stating: “All who wander are not lost, but that achievement page is nowhere to be found.”
Could you please help me retrieve or restore access to these certifications?
Hi @nadianicole - Welcome to the HubSpot Community!
Happy to help out here! When checking your current email address, I am not seeing any certifications completed? Is it possible they were completed under a different email address?
I previously completed and earned two HubSpot Academy certifications, but the HubSpot account associated with my certifications was deleted and I no longer have access to it. I am trying to recover my certification records and download my original certificates.
Email: [email]
Name: Nadia Aguillon
Certification 1: Social Media Marketing Certification Certification code: ba63f623977f401cb275f7dcde1cbde5 Valid from: Mar 2 2025 - Apr 1 2027
Certification 2: Social Media Marketing Certification II Certification code: 28058606dd7c4bfd9397186af1645052 Valid from: May 7 2025 - Jun 6 2027
Could you please help me recover these certifications or associate them with my current HubSpot account so I can access and download the original certificates?
Thank you!
Moderator note: The HubSpot Community is a public space. I have therefore edited your content for security & confidentiality reasons.
Hey @nadianicole and thanks for sharing additional details, that’s helpful!
I understand that the certifications were earned under a HubSpot account that was later deleted.
Please first confirm that you’re able to sign in with the same email address used when you completed the certifications, then check HubSpot Academy → My learning → Completed. If the original user profile still exists, we may be able to transfer the completed certifications to your current HubSpot user. The current email must be associated with a user in an active HubSpot account. You can review the transfer process here: Transfer Academy certifications to another email address.
If the original user profile was permanently deleted, HubSpot’s policy is that Academy certifications associated with that email are deleted as well, so they cannot be restored, transferred, or reissued. The certification IDs and previous achievement links can help investigate, but we cannot restore a deleted profile.
Can you please share via DM your previous and current email addresses so that I can take a look. If the records can’t be recovered, both certifications are available to retake free through HubSpot Academy, where you can download a new certificate after completion.