# troubleshooting **URL:** \ **Category:** CRM\ **Tags:** help\ **Created:** [December 5, 2023, 3:24pm UTC](https://community.hubspot.com/t/troubleshooting/95413 "2023-12-05T15:24:59Z")\ **Posts on this page:** 3\ **Page:** 1
**Author:** ![Hmmm](https://avatars.discourse-cdn.com/v4/letter/h/ce73a5/32.png) [@Hmmm](https://community.hubspot.com/u/Hmmm)\ **Post date:** [December 5, 2023, 3:24pm UTC](https://community.hubspot.com/t/troubleshooting/95413/1 "2023-12-05T15:24:59Z")
I can not enter contacts. The “button” is not colored and when I hover over it a get a circle with a line through it. ---
**Author:** ![franksteiner79](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/franksteiner79/32/34443_2.png) [@franksteiner79](https://community.hubspot.com/u/franksteiner79)\ **Post date:** [December 5, 2023, 6:23pm UTC](https://community.hubspot.com/t/troubleshooting/95413/2 "2023-12-05T18:23:30Z")
Hi @Hmmm That usually means you do not have permissions to create contacts. Can you share a screenshot of what you are seeing and where you are seeing it? For anything to do with user permissions or lack thereof, you will need to speak to the administrator of your HubSpot portal. Frank ---
**Author:** ![DianaGomez](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/dianagomez/32/48035_2.png) [@DianaGomez](https://community.hubspot.com/u/DianaGomez)\ **Post date:** [December 5, 2023, 6:23pm UTC](https://community.hubspot.com/t/troubleshooting/95413/3 "2023-12-05T18:23:38Z")
Hi @Hmmm, Thank you for reaching out to the community. Could you please show us a screenshot of what you are seeing? Also, could you specify exactly where in the portal this is happening? You could try using an incognito window to see if the same issue occurs. It might be related to cookies and cache, but let us know so we can continue investigating. Best regards, Diana