We’re aware of a problem preventing some users from downloading their certificates.
We are sorry for the inconvenience.
To be able to troubleshoot it, we’ll need more information. Can you please follow these steps so that we can see what’s happening:
1. Collect a HAR file
2. Contact our Support Team. Here we have 2 options below:
- If you are a paid customer, here is how to contact the Technical Support.
- If you are a free customer, please fill the form at the bottom of this article and share this Community Post with the Support Team.
Thanks for your patience!
Best,
Bérangère Latest update: Friday 28th of February 1pm GMT
I have an issue with the Lead Management certificate. Even though I completed all the steps (except the optional ones), it still doesn’t allow me to obtain the certificate.
Hello,
I’m unable to download my SEO Certification.
I’ve tried on multiple browsers. On Firefox, nothing shows up at all, and the download button is unclickable (see screenshot below). On Chrome, I get the icon for a broken image file but once again nothing else.
I’m actively job hunting and completed this course in the hopes of adding my certification to my job hunter profile immediately, so this is really frustrating.
Hi Bérangère, I can’t access my certificate and the link to the form in your post leads to a login help article. Please advise how to contact someone and submit the HAR file I downloaded. Thanks!
It looks as though the link provided above (for free-users) to submit a ticket to the support team does not lead to a form, rather a log-in information page. This does not solve the issue, and non-paying users have no other recourse than the community hub to solve the issue since email/other support are all only avaliable to paid-users. Any updated information would be appreciated to solve this issue.
This is a frustrating experience, especially since I need to submit the certification for a class. Thanks for your efforts, and hope we can get a fix relatively soon.
How to Download My HubSpot SEO Certification When the Site Shows an Error?
I recently completed the HubSpot SEO Certification Exam and scored 50/60, successfully passing the exam. However, when I attempted to download my certification, I encountered an issue—there seems to be an error preventing the certificate from being displayed or downloaded.
Has anyone else experienced this issue? If so, what steps did you take to resolve it?
I’ve tried refreshing the page and checking from a different browser, but the problem persists. Any guidance from the HubSpot Community or Support Team would be greatly appreciated!
Looking forward to any solutions or advice. Thanks in advance!
How to Download My HubSpot SEO Certification When the Site Shows an Error?
I recently completed the HubSpot SEO Certification Exam and scored 50/60, successfully passing the exam. However, when I attempted to download my certification, I encountered an issue—there seems to be an error preventing the certificate from being displayed or downloaded.
Has anyone else experienced this issue? If so, what steps did you take to resolve it?
I’ve tried refreshing the page and checking from a different browser, but the problem persists. Any guidance from the HubSpot Community or Support Team would be greatly appreciated!
Looking forward to any solutions or advice. Thanks in advance!
