# Trouble with Practical Exercise

**URL:** <https://community.hubspot.com/t/trouble-with-practical-exercise/19014>\
**Category:** HubSpot Academy Support\
**Created:** [February 25, 2020, 12:35am UTC](https://community.hubspot.com/t/trouble-with-practical-exercise/19014 "2020-02-25T00:35:13Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![Priyankas15](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/priyankas15/32/84083_2.png) [@Priyankas15](https://community.hubspot.com/u/Priyankas15)\
**Post date:** [February 25, 2020, 12:35am UTC](https://community.hubspot.com/t/trouble-with-practical-exercise/19014/1 "2020-02-25T00:35:13Z")

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I am trying to to Hubspot Marketing Software certification and in the second topic I am unable to finish the practical exercie.

I havealready added a new contact and imported contact as well but it still shows incomplete.

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**Author:** ![cristinaAW](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/cristinaaw/32/49774_2.png) [@cristinaAW](https://community.hubspot.com/u/cristinaAW)\
**Post date:** [February 25, 2020, 1:14pm UTC](https://community.hubspot.com/t/trouble-with-practical-exercise/19014/2 "2020-02-25T13:14:42Z")

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Hi @Priyankas15,

Thanks for reaching out! I ran your email address in our backedn and I’m seeing that the create a contact exercise is showing as being successfully completed and passed!

Please let me know if you have any questions.

Best,

Cristina