# Trouble with Integration Disconnect

**URL:** <https://community.hubspot.com/t/trouble-with-integration-disconnect/84496>\
**Category:** Outlook Sales Extension\
**Tags:** free\
**Created:** [June 30, 2023, 2:59pm UTC](https://community.hubspot.com/t/trouble-with-integration-disconnect/84496 "2023-06-30T14:59:17Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![BGreen4](https://avatars.discourse-cdn.com/v4/letter/b/e480ec/32.png) [@BGreen4](https://community.hubspot.com/u/BGreen4)\
**Post date:** [June 30, 2023, 2:59pm UTC](https://community.hubspot.com/t/trouble-with-integration-disconnect/84496/1 "2023-06-30T14:59:17Z")

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Our team members will integrate Outlook with HubSpot & the integration will be active for a few weeks and then disconnect. It seems difficult to reconnect. How do we stay connected to our Outlook?

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**Author:** ![PamCotton](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/pamcotton/32/47916_2.png) [@PamCotton](https://community.hubspot.com/u/PamCotton)\
**Post date:** [June 30, 2023, 8:40pm UTC](https://community.hubspot.com/t/trouble-with-integration-disconnect/84496/2 "2023-06-30T20:40:10Z")

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Hello @BGreen4, Thank you for posting in our Community!

I want to share this knowledge base with more information on [troubleshooting the HubSpot Sales Outlook desktop add-in](https://knowledge.hubspot.com/email-tracking/troubleshoot-the-hubspot-sales-outlook-desktop-add-in) .

Are you getting a specific error message? The more information, screenshots, and details you can provide, the better I can advise on the next steps.

Thank you,

Pam

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**Author:** ![JStamm](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/jstamm/32/93635_2.png) [@JStamm](https://community.hubspot.com/u/JStamm)\
**Post date:** [July 25, 2023, 2:04pm UTC](https://community.hubspot.com/t/trouble-with-integration-disconnect/84496/3 "2023-07-25T14:04:38Z")

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We are having similar issues. Our sales team is very reluctant to use the plugin. It has been a paint point for us and has had a major impact on adoption of Hubspot as a whole in our company. The plugin disconnects, has to be reinstalled repeatedly, “pinning” the plugin doesn’t necessary keep it open and available. Some users find the plugin to be a major drain on their computer processing. I’ve seen typing an email be slowed down so much that a user has to wait for the letters to appear in the email.  
I’d be interested in discussing these challenges with a Hubspot person because getting this plugin to work well would be a major win for our company.