# Trouble with importing

**URL:** <https://community.hubspot.com/t/trouble-with-importing/71992>\
**Category:** CRM\
**Tags:** free\
**Created:** [December 29, 2022, 7:36pm UTC](https://community.hubspot.com/t/trouble-with-importing/71992 "2022-12-29T19:36:26Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![SLents](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/slents/32/8840_2.png) [@SLents](https://community.hubspot.com/u/SLents)\
**Post date:** [December 29, 2022, 7:36pm UTC](https://community.hubspot.com/t/trouble-with-importing/71992/1 "2022-12-29T19:36:26Z")

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To complete your emails import, you need **Email body** and **Email Direction** as HubSpot properties. Please review your property mappings below or review the columns in your file.

I have no idea what to do here. I have been working on this for days and just cannot figure it out. Could someone help?

Thanks

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**Author:** ![EWood](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/ewood/32/91285_2.png) [@EWood](https://community.hubspot.com/u/EWood)\
**Post date:** [December 30, 2022, 9:42pm UTC](https://community.hubspot.com/t/trouble-with-importing/71992/2 "2022-12-30T21:42:14Z")

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@SLents , happy Friday!

Thanks for reaching out to HubSpot Community! Glad to help here.

It sounds like you’re trying to import emails onto contact records. Is that right? I’d like to share [this article](https://knowledge.hubspot.com/crm-setup/set-up-your-import-file) with you that helps provide steps on importing any object into HubSpot. When importing email activities those two columns are required in your import.

- **"Emails** : _Email body_ (the text body of the email) and _Email direction_ (either _Incoming_ or _Outgoing_)."

At a bare minimium an email import would need to have the following columns - email address, email body and email direction. The file could look something like this.

 ![Screen Shot 2022-12-30 at 2.33.12 PM.jpg](https://d2qpr2jzcazej7.cloudfront.net/original/3X/0/b/0b46173befaa86392b69f214caa4a8676b035998.jpeg)

Then the mappings would look like this:

 ![Screen Shot 2022-12-30 at 2.35.50 PM.png](https://d2qpr2jzcazej7.cloudfront.net/original/2X/f/fb2bc904561b14ecca510bbc74c5ec8e2d195112.png)

You may also choose to include these Email properties if you’d like a few more details on your email activities imported:

- **Email subject:** the subject line of the email.
- **Email send status** : the status of the email. Options include _Bounced_, _Failed_, _Scheduled_, _Sending_, or _Sent_.

Let me know if that helps you get started.

All the best,

Elyse

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**Author:** ![FTex](https://avatars.discourse-cdn.com/v4/letter/f/d26b3c/32.png) [@FTex](https://community.hubspot.com/u/FTex)\
**Post date:** [December 24, 2024, 3:07pm UTC](https://community.hubspot.com/t/trouble-with-importing/71992/3 "2024-12-24T15:07:51Z")

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Having to do this would take days to re-do thousands of spreadsheets from my company that have been made over the years. I just want to multi-add list emails, it shouldn’t be this difficult to do. I used to use active campaign and it was way easier to mass add contacts than this. Especially when adding a contact manually does not require this information.

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**Author:** ![DReid3](https://avatars.discourse-cdn.com/v4/letter/d/3d9bf3/32.png) [@DReid3](https://community.hubspot.com/u/DReid3)\
**Post date:** [June 19, 2025, 4:05pm UTC](https://community.hubspot.com/t/trouble-with-importing/71992/4 "2025-06-19T16:05:15Z")

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Appreciate you posting this. Stupid that we have to do it, but helped me sooooo much!