# Trigger workflow when specific email address logged on Ticket **URL:** \ **Category:** HubSpot Ideas\ **Tags:** conversations-inbox\ **Created:** [November 13, 2020, 7:28pm UTC](https://community.hubspot.com/t/trigger-workflow-when-specific-email-address-logged-on-ticket/28000 "2020-11-13T19:28:44Z")\ **Posts on this page:** 1\ **Page:** 1
**Author:** ![nick\_zinc](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/nick_zinc/32/48165_2.png) [@nick\_zinc](https://community.hubspot.com/u/nick_zinc)\ **Post date:** [November 13, 2020, 7:28pm UTC](https://community.hubspot.com/t/trigger-workflow-when-specific-email-address-logged-on-ticket/28000/1 "2020-11-13T19:28:44Z")
I’d like to have the ability to trigger a workflow based on when an email is logged on an object (a ticket in this case). For example, our primary conversation inbox shared email is “[orders@domain.com](mailto:orders@domain.com)”. This email also has an email alias “[rush-order@domain.com](mailto:rush-order@domain.com)”. We’ve instructed our clients to email rush-order if their order is urgent. I know we could create a separate shared email, instead of an alias, to solve this. But that creates other complications. What I would like to do is to have a workflow that reads the original “To” address to see if it says Orders or Rush-orders and then I can trigger a higher priority. I’m not sure if this has already been posted, if it’s a duplicate I apologize.