Currently we can only access contact emails in HubSpot, such as when building a workflow. However, there would be benefit from allowing the receiving HubSpot email address to be treated as a field as well. This would allow inbuilt email parsing for receiving emails, allowing us to utilize Email aliases that still route to Help Desk and create tickets. This would have a fairly widespread organizational effect, as it would help our Talent team, who uses third party software for recruiting, to do more work in HubSpot.
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