# Transferring Certificates - no email

**URL:** <https://community.hubspot.com/t/transferring-certificates-no-email/124607>\
**Category:** HubSpot Academy Support\
**Tags:** agency-partner\
**Created:** [January 23, 2025, 9:51am UTC](https://community.hubspot.com/t/transferring-certificates-no-email/124607 "2025-01-23T09:51:10Z")\
**Posts on this page:** 1\
**Page:** 1

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**Author:** ![Stijndh](https://avatars.discourse-cdn.com/v4/letter/s/a6a055/32.png) [@Stijndh](https://community.hubspot.com/u/Stijndh)\
**Post date:** [January 23, 2025, 9:51am UTC](https://community.hubspot.com/t/transferring-certificates-no-email/124607/1 "2025-01-23T09:51:10Z")

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Hi,

I want to transfer certificates from my personal email to my business email. I tried transferring them myself, but I don’t get a confirmation email.

No it’s not in my spam or commercial inbox and no I do not get error messages. Yes I checked the spelling and the email is correct.

Is there a way for Hubspot to make the transfer?

Or how do I contact technical support directly to check if the mails are being sent from the system or not.