# Transfer chats between Conversation Inboxes **URL:** \ **Category:** HubSpot Ideas\ **Tags:** conversations-inbox\ **Created:** [April 10, 2019, 8:00pm UTC](https://community.hubspot.com/t/transfer-chats-between-conversation-inboxes/13949 "2019-04-10T20:00:52Z")\ **Posts on this page:** 10\ **Page:** 1
**Author:** ![Marvin\_A](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/marvin_a/32/59606_2.png) [@Marvin\_A](https://community.hubspot.com/u/Marvin_A)\ **Post date:** [April 10, 2019, 8:00pm UTC](https://community.hubspot.com/t/transfer-chats-between-conversation-inboxes/13949/1 "2019-04-10T20:00:52Z")
It would be very helpful to transfer chats between conversation inboxes. Ex/ - [hello@domain.com](mailto:hello@domain.com) is attached to “Prospect Inbox” which has a chat widget on all pages - [support@domain.com](mailto:support@domain.com) is attached to “Support Inbox” which has a chat widget on If a visitor engages the chat looking for support on the _homepage_ it will go into the “Prospect Inbox”. I would like a way for the “Sales Team” to flag this and send it over to the “Support Inbox” so that the “Support Team” can service the visitor. **1)What is your current goal and what is the roadblock that is stopping you from carrying it out?** I want be able to organize teams to focus on certain chats and have a team leader be able to overview just the chats that pertain to his/her team. Currently, a Team not assigned to a Conversation Inbox does cannot see the chats nor be assigned to a chat within that Inbox. **2) What is your proposed solution and how would it add value to the tool?** Make it so at minimum a team leader can route the chat to another inbox. **3) Do you have any examples of other software apps that have this functionality?** Similar to how you can send tickets between Ticket Pipelines currently in Hubspot. **4) What package are you currently on?s** Pro Plan ---
**Author:** ![Jwil](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/jwil/32/2401_2.png) [@Jwil](https://community.hubspot.com/u/Jwil)\ **Post date:** [June 20, 2019, 7:12am UTC](https://community.hubspot.com/t/transfer-chats-between-conversation-inboxes/13949/2 "2019-06-20T07:12:10Z")
I second this as I want to use chat as a sopport tool. Today I might be a show stopper for us if no routing berween inboxes can be done… Did you ever get any replies to your questions or fins any temp solutions? ---
**Author:** ![LiamW](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/liamw/32/5125_2.png) [@LiamW](https://community.hubspot.com/u/LiamW)\ **Post date:** [January 10, 2020, 1:27am UTC](https://community.hubspot.com/t/transfer-chats-between-conversation-inboxes/13949/3 "2020-01-10T01:27:06Z")
We would also like this feature. Building in a workaround with current functionality seems to always require access to all inboxes, which is not ideal at scale. ---
**Author:** ![DiegoCisneros](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/diegocisneros/32/29368_2.png) [@DiegoCisneros](https://community.hubspot.com/u/DiegoCisneros)\ **Post date:** [April 17, 2020, 11:07pm UTC](https://community.hubspot.com/t/transfer-chats-between-conversation-inboxes/13949/4 "2020-04-17T23:07:25Z")
It would be very useful because, as mentioned in the original idea, many businesses need conversations between trays to be transferred because the process requires it. ---
**Author:** ![carocaram](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/carocaram/32/38459_2.png) [@carocaram](https://community.hubspot.com/u/carocaram)\ **Post date:** [April 17, 2020, 11:15pm UTC](https://community.hubspot.com/t/transfer-chats-between-conversation-inboxes/13949/5 "2020-04-17T23:15:14Z")
We really need this! ---
**Author:** ![diogods](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/diogods/32/82448_2.png) [@diogods](https://community.hubspot.com/u/diogods)\ **Post date:** [August 19, 2020, 11:39am UTC](https://community.hubspot.com/t/transfer-chats-between-conversation-inboxes/13949/6 "2020-08-19T11:39:48Z")
Isn’t there any work around to send live chats to other inboxes? ---
**Author:** ![fredmoya](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/fredmoya/32/92090_2.png) [@fredmoya](https://community.hubspot.com/u/fredmoya)\ **Post date:** [September 12, 2020, 12:06am UTC](https://community.hubspot.com/t/transfer-chats-between-conversation-inboxes/13949/7 "2020-09-12T00:06:58Z")
Tambien secundo esta gran idea porque quiero usar el chat como una herramienta de apoyo. ---
**Author:** ![arlogilbert](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/arlogilbert/32/65470_2.png) [@arlogilbert](https://community.hubspot.com/u/arlogilbert)\ **Post date:** [September 30, 2021, 1:09pm UTC](https://community.hubspot.com/t/transfer-chats-between-conversation-inboxes/13949/8 "2021-09-30T13:09:42Z")
100% yes! As a visitor to a website, the visitor doesn’t know or care what “inbox” they may have activated. They just want to get in touch with the right people. About half of our conversations are opening up a sales chat but in reality asking support questions and we need to route them to a support agent not a sales agent… Different inboxes though, so we can’t! +100000 ---
**Author:** ![moca\_admin](https://avatars.discourse-cdn.com/v4/letter/m/7c8e57/32.png) [@moca\_admin](https://community.hubspot.com/u/moca_admin)\ **Post date:** [October 7, 2022, 3:08am UTC](https://community.hubspot.com/t/transfer-chats-between-conversation-inboxes/13949/9 "2022-10-07T03:08:12Z")
Please, please, please. Such a basic feature for a supposed Enterprise level system… ---
**Author:** ![clvtross](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/clvtross/32/92090_2.png) [@clvtross](https://community.hubspot.com/u/clvtross)\ **Post date:** [October 11, 2022, 5:35pm UTC](https://community.hubspot.com/t/transfer-chats-between-conversation-inboxes/13949/10 "2022-10-11T17:35:36Z")
I have tried this method for transferring conversations. However, I would like to request input on my specific circumstance. I want to transfer chats to another inbox without automatic assignment. I also want the alerts to occur when the chat is transferred.