# Transfer Certifications **URL:** \ **Category:** HubSpot Academy Support\ **Created:** [October 19, 2023, 9:38pm UTC](https://community.hubspot.com/t/transfer-certifications/92233 "2023-10-19T21:38:00Z")\ **Posts on this page:** 8\ **Page:** 1
**Author:** ![mdpavon94](https://avatars.discourse-cdn.com/v4/letter/m/22d042/32.png) [@mdpavon94](https://community.hubspot.com/u/mdpavon94)\ **Post date:** [October 19, 2023, 9:38pm UTC](https://community.hubspot.com/t/transfer-certifications/92233/1 "2023-10-19T21:38:00Z")
Hi! I had a certification completed in 2020 through my previous employer. Would it be possible to transfer that over? Thanks! Matt ---
**Author:** ![DianaGomez](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/dianagomez/32/48035_2.png) [@DianaGomez](https://community.hubspot.com/u/DianaGomez)\ **Post date:** [October 20, 2023, 5:10pm UTC](https://community.hubspot.com/t/transfer-certifications/92233/2 "2023-10-20T17:10:51Z")
Hi @mdpavon94, Glad to see you here 🙂 I will be happe to help you with this requirement! Could you please provide me the old and new email address via DM? Best, Diana ---
**Author:** ![mdpavon94](https://avatars.discourse-cdn.com/v4/letter/m/22d042/32.png) [@mdpavon94](https://community.hubspot.com/u/mdpavon94)\ **Post date:** [October 21, 2023, 2:47am UTC](https://community.hubspot.com/t/transfer-certifications/92233/3 "2023-10-21T02:47:16Z")
Hi Diana, is the work email. When your colleague looked it up it wasn’t found. Also, the only alternative email I have ever used also wasn’t found. Would this suffice? It was for the Social Media Marketing Free Course. ---
**Author:** ![mdpavon94](https://avatars.discourse-cdn.com/v4/letter/m/22d042/32.png) [@mdpavon94](https://community.hubspot.com/u/mdpavon94)\ **Post date:** [October 23, 2023, 2:30pm UTC](https://community.hubspot.com/t/transfer-certifications/92233/4 "2023-10-23T14:30:40Z")
@DianaGomez Any update here? ---
**Author:** ![DianaGomez](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/dianagomez/32/48035_2.png) [@DianaGomez](https://community.hubspot.com/u/DianaGomez)\ **Post date:** [October 23, 2023, 2:50pm UTC](https://community.hubspot.com/t/transfer-certifications/92233/5 "2023-10-23T14:50:17Z")
Hi @mdpavon94, If my colleagues were unable to find the old email, there is unfortunately nothing I can do to facilitate the transfer, as the only way to move certifications is from one email to another. Best regards, Diana ---
**Author:** ![mdpavon94](https://avatars.discourse-cdn.com/v4/letter/m/22d042/32.png) [@mdpavon94](https://community.hubspot.com/u/mdpavon94)\ **Post date:** [October 23, 2023, 3:58pm UTC](https://community.hubspot.com/t/transfer-certifications/92233/6 "2023-10-23T15:58:05Z")
Is it possible that I had used this current gmail account and it’s just not showing up? ---
**Author:** ![DianaGomez](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/dianagomez/32/48035_2.png) [@DianaGomez](https://community.hubspot.com/u/DianaGomez)\ **Post date:** [October 23, 2023, 8:06pm UTC](https://community.hubspot.com/t/transfer-certifications/92233/7 "2023-10-23T20:06:15Z")
Hi @mdpavon94, I’m sorry, but I don’t have the capability to determine that. I have a system that enables me to facilitate the transfer, but it is neccesary to provide both the old and new email addresses. If it’s possible, could you please verify if you used a different email address during that time? We can then test it to see if it exists. This is the only way we can thoroughly investigate this matter. Thank you for your understanding. Best regards, Diana ---
**Author:** ![NicoleJ](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/nicolej/32/76591_2.png) [@NicoleJ](https://community.hubspot.com/u/NicoleJ)\ **Post date:** [October 24, 2023, 9:55pm UTC](https://community.hubspot.com/t/transfer-certifications/92233/8 "2023-10-24T21:55:26Z")
Hi @mdpavon94, I just heard back internally that they were unable to transfer certifications if the user no longer exists (which looks like what happened in this case). We checked to see if possible to pull a certificate using ID, but were unable. At this point, you will need to recertify. I wish I had better news, but hope this helps to clarify! Take care, Nicole Community Helper & Sr Support Specialist Our community moderators may not be timely in every response. Here’s how to [reach out to HubSpot Support](https://knowledge.hubspot.com/account/get-help-with-hubspot#:~:text=In%20the%20bottom%20right%20of,with%20a%20Customer%20Support%20Specialist.)with any questions related to challenges within your HubSpot account, including the Academy.