Transfer certificates from old work email with no access

Academy HubSpot Academy Support
1

Hello Support Team,

I happen to have old certificates from my old work email account that got deactivated. Tried to look for articles but hopefully, you all could help resolve it, thanks!
Old email: thales.godinho@taxationmind.com.br
New Email: thaalesh@gmail.com
Certificates:

Hubspot Sales Software Certified

Hubspot Revenue Operations

Thank you

2

Hello @ThalesGodinho ,

Thank you for reaching out to the academy support team! I’m happy to help out with this.

I was able to successfully transfer the certificates to your account. You should see them appear within approximately 15 minutes.

Please note that this transfer process only applies to active certificates, meaning that any certificates that are inactive or expired will not be included in this transfer. If you have any questions about the status of your certificates or if you believe there are certificates missing, please feel free to reach out for further assistance.

Thank you!

The Academy team

3

Hello,
Can you help transfer my certificates from my old email to my new one? I don’t have access to the old one
Old email: sav@cclabs.net
New Email: msblanc1214@gmail.com
Thank you!

4

Hey @Sav12,
This should be updated now! Can you please confirm?
Shane, Senior Community Moderator

5

It did, thanks so much!

6

My pleasure, @Sav12!
Have a great rest of your week!
Shane, Senior Community Moderator