# Transfer Certificate

**URL:** <https://community.hubspot.com/t/transfer-certificate/101021>\
**Category:** HubSpot Academy Support\
**Created:** [February 26, 2024, 12:17am UTC](https://community.hubspot.com/t/transfer-certificate/101021 "2024-02-26T00:17:08Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![DGanasan](https://avatars.discourse-cdn.com/v4/letter/d/c57346/32.png) [@DGanasan](https://community.hubspot.com/u/DGanasan)\
**Post date:** [February 26, 2024, 12:17am UTC](https://community.hubspot.com/t/transfer-certificate/101021/1 "2024-02-26T00:17:08Z")

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Hi HubSpot,

Can you help me transfer my certificate from my old email: [dhivyaganasan@gmail.com](mailto:dhivyaganasan@gmail.com)to new: [dhivya.ganasan@qs.com](mailto:dhivya.ganasan@qs.com) ?

Thanks

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**Author:** ![NicoleJ](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/nicolej/32/76591_2.png) [@NicoleJ](https://community.hubspot.com/u/NicoleJ)\
**Post date:** [February 26, 2024, 7:11pm UTC](https://community.hubspot.com/t/transfer-certificate/101021/2 "2024-02-26T19:11:01Z")

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Thanks for posting here @DGanasan !  
Hi there! Users can transfer certifications themselves following the steps outlined in this[documentationL:](https://knowledge.hubspot.com/resources/transfer-certifications-to-another-email-address)

To transfer your certifications:

- In your HubSpot account, click your **account name** in the top right corner, then click **HubSpot Academy**.
- Click the **My team** tab, where you can view the certification status of all users in the account.
- Locate your existing email address. Click the **Manage certificates** dropdown menu under the email address, then select **Transfer certificates to a new email address**.

 ![NicoleJ_0-1708974629814.png](https://d2qpr2jzcazej7.cloudfront.net/original/3X/9/6/96491398748b42e2d25d5f3126a0d1309a223ce4.png)

- In the dialog box, enter the **New email address to transfer your certificates to** , then click **Transfer**.

 ![NicoleJ_1-1708974629803.png](https://d2qpr2jzcazej7.cloudfront.net/original/2X/7/7390dda0c8582ce82568a0104ab3b55e13fccdac.png)

- Review and confirm the certificates that will be transferred to the new email address, then click **Yes, transfer**.
- You’ll be redirected back to the _My team_ tab with an in-app message: “We’ve sent an email with a link to [new email address]. Click on the link in the email to confirm your address and finish the transfer.”
- Navigate to your new email address inbox and open the email with the subject _Transferring your awards_. If the email does not appear in your inbox, check any Promotions or SPAM/Junk folders.
- In the email body, click **Confirm email address**.
- You’ll be redirected to the _My team_ tab in the HubSpot Academy, where the certificates will now be associated with the user with the new email address

If you run into issues, let me know!

Take care,

Nicole

Community Helper & Sr Support Specialist

Our community moderators may not be timely in every response. Here’s how to [reach out to HubSpot Support](https://knowledge.hubspot.com/account/get-help-with-hubspot#:~:text=In%20the%20bottom%20right%20of,with%20a%20Customer%20Support%20Specialist.)with any questions related to challenges within your HubSpot account, including the Academy.