Just in process of evaluating 3CX for migrating our phone system; have been looking to see if HubSpot calling would meet our needs, but appears to be missing a number of standard call management capabilities that would limit our ability to take advantage of the call transcription / AI related functionality.
Basic Requirements
4. Call Management Features:
•Call forwarding, transfer, and hold. (just added hold, but need forwarding and transfer to other numbers and HubSpot users)
•Voicemail with transcription and email forwarding. -- done
•Call queuing and routing, including intelligent call routing based on rules. -- not sure if HubSpot can do this with its IVR based functions introduced?
•Auto-attendant and IVR (Interactive Voice Response) systems.
5. Mobile and Remote Access:
•Mobile app support for iOS and Android.
•Softphone capabilities for remote and mobile workers. -- can we use HubSpot IOS app as a softphone (both receiving and calling; with call mgmt functions)