# Transactional Email

**URL:** <https://community.hubspot.com/t/transactional-email/93276>\
**Category:** Sales Email\
**Tags:** professional\
**Created:** [November 3, 2023, 8:38pm UTC](https://community.hubspot.com/t/transactional-email/93276 "2023-11-03T20:38:53Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![ZAhmed8](https://avatars.discourse-cdn.com/v4/letter/z/e5b9ba/32.png) [@ZAhmed8](https://community.hubspot.com/u/ZAhmed8)\
**Post date:** [November 3, 2023, 8:38pm UTC](https://community.hubspot.com/t/transactional-email/93276/1 "2023-11-03T20:38:53Z")

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Hello,

I want to send transactional email using hubspot, however, I have few questions for example. When I try to create an email I cannot find Subscription type - Transactional. Then I went to settings and create a subscription named Transactional (not sure if this was the correct approach). Then I am done creating the Email, I tried clicking on the “Action” drowndown menu to find " **Convert to single send API"**. Can you tell me if I am doing something wrong, or I need to change my subscription.

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**Author:** ![karstenkoehler](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/karstenkoehler/32/68554_2.png) [@karstenkoehler](https://community.hubspot.com/u/karstenkoehler)\
**Post date:** [November 3, 2023, 10:45pm UTC](https://community.hubspot.com/t/transactional-email/93276/2 "2023-11-03T22:45:15Z")

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Hi @ZAhmed8,

Transactional email is a separate paid add on: [How to Use Transactional Emails to Send Relationship-Based Emails in HubSpot](https://knowledge.hubspot.com/email/how-to-use-transactional-email-in-hubspot)

Once purchased, it should show up as an option in the subscription type drop-down in the email editor.

Creating and naming a custom subscription type won’t work.

Can you confirm that you’ve purchased the add on?