# Tracking

**URL:** <https://community.hubspot.com/t/tracking/126885>\
**Category:** Sales Email\
**Tags:** free\
**Created:** [February 26, 2025, 10:05am UTC](https://community.hubspot.com/t/tracking/126885 "2025-02-26T10:05:26Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![MChanning](https://avatars.discourse-cdn.com/v4/letter/m/b38774/32.png) [@MChanning](https://community.hubspot.com/u/MChanning)\
**Post date:** [February 26, 2025, 10:05am UTC](https://community.hubspot.com/t/tracking/126885/1 "2025-02-26T10:05:26Z")

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Yesterday, someone replied to an email I sent from HubSpot.

However, on the contact record and in Activity Feed, the email still shows as ‘sent’ and has not changed to ‘opened’

What would cause this to happen please?

Thanks in advance people.

Mike

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**Author:** ![karstenkoehler](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/karstenkoehler/32/68554_2.png) [@karstenkoehler](https://community.hubspot.com/u/karstenkoehler)\
**Post date:** [February 26, 2025, 10:08am UTC](https://community.hubspot.com/t/tracking/126885/2 "2025-02-26T10:08:12Z")

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Hi @MChanning,

HubSpot sales email tracking relies on a pixel being loaded: [Understand HubSpot Sales email open and click tracking | Knowledge Base](https://knowledge.hubspot.com/connected-email/understand-hubspot-sales-email-open-and-click-tracking)

If that is being blocked by the recipient’s email client, HubSpot does not receive that feedback. For clicks, HubSpot will infer an open. For replies, apparently not.

Best regards!

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**Author:** ![MChanning](https://avatars.discourse-cdn.com/v4/letter/m/b38774/32.png) [@MChanning](https://community.hubspot.com/u/MChanning)\
**Post date:** [February 26, 2025, 10:12am UTC](https://community.hubspot.com/t/tracking/126885/3 "2025-02-26T10:12:55Z")

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Thank you very much Karsten.

Regards

m

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**Author:** ![MChanning](https://avatars.discourse-cdn.com/v4/letter/m/b38774/32.png) [@MChanning](https://community.hubspot.com/u/MChanning)\
**Post date:** [August 8, 2025, 8:45am UTC](https://community.hubspot.com/t/tracking/126885/4 "2025-08-08T08:45:40Z")

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Hope you are OK with me asking a further question Karsten.

This morning I see notification of an email open.

On my activity feed I see this message -

Someone opened email RE: Prospective Audio Visual / Unified Communications Supplier.

It looks like someone may have forwarded my original mail to a colleague - at least that what the addition of the ‘RE:’ suggests. So I cannot see the identity of the person I emailed in the first instance.

Is there a way of determining to whom I sent this original mail please?

Thanks again.

Mike

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**Author:** ![Jaycee\_Lewis](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/jaycee_lewis/32/61352_2.png) [@Jaycee\_Lewis](https://community.hubspot.com/u/Jaycee_Lewis)\
**Post date:** [August 11, 2025, 9:57pm UTC](https://community.hubspot.com/t/tracking/126885/5 "2025-08-11T21:57:14Z")

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Hey, @MChanning 👋 You may want to create a new post and use the ` **@** ` symbol to tag a user. It’s ok to do it here as well (that way @karstenkoehler gets notified 😊) but creating a new post will likely get you more views from more of our community members. — Jaycee