Tracking Telephone-Number Clicks in Google-Analytics

Marketing & Content Hub Reporting & Analytics
1

Hello everyone, is it possible to track all clicks on phone-links “tel:” in HubSpot without the use of a CTA?

My situation: I have a HubDB with all the people in the company. We publish their phone numbers and e-mails on the website. Is it possible to track the clicks on these links and show in hubspot how much every link and when has been clicked?

In Google Analytics we can set this trigger with the Google Tag Manager.

Thank you so much for your help!

2

Hi @peesen

Thank you for reaching out

I want to tag some of our experts on this - @Phil_Vallender @Aakar @Mike_Eastwood do you have any thoughts for @peesen on this?

Thank you!

Best

Tiphaine

3

Thanks @TitiCuisset

Hi @peesen You can track it via click link tracking in Google Analytics Events via Google Tag Manager. I found this video on YouTube: https://www.youtube.com/watch?v=DvB2HPsny8I

Thanks.

4

Hi @peesen

Because of the way the browser interprets the “tel” link, to open a phone dialer, it’s not possible to track the click with the usual HubSpot tracking.

However, it is possible to write some custom code (JavaScript) that would push an Analytics Event every time the link was clicked.

And – as you may have discovered – whenever a geek says “Custom Code” it takes time and budget.

Cheers

Mike

5

Hi @peesen ,

You would need to use a CTA to track a click on a page! :slightly_smiling_face: Or else you could use custom events. more on that here - https://knowledge.hubspot.com/events/create-custom-events and here - https://knowledge.hubspot.com/events/create-clicked-element-events

Please be aware this is only for marketing enterprises.