Hi, How do I turn on email tracking for our whole team - it seems to be tracking everything else just not our team? Thanks!
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Q: How do I turn on email tracking for our whole team?
Short A: n/a
Longer A:
HubSpot tracks email on a contact-by-contact, user-by-user basis, by individual email address. There is no ‘team tracking’ when sending email.
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Best,
Frank
Thank you for your reply - so we have added all our our team into the main contacts but we can’t see any email tracking for each other? Should this be the case?
HubSpot-tracked emails live in the Activity Feed. HubSpot only logs email to the timeline if that ‘Log’ setting is ticked when you send the email. This means all HubSpot Users with access to a contact record should be able to see all logged emails sent to a contact - i.e., Contact Owner’s and Team Members of the Contact Owner (if any).
Note: Remember, not all emails are ‘tracked’ and ‘logged’ (they are different things).
- see Track and log emails with the HubSpot Sales Chrome extension
Does that answer your question?
Yes awesome - thank you!
So if we wanted to ONLY track and log emails to/from external email addresses (and not internal communications with team members about HR/personnel issues, for example), we would need to remove all of our internal employees from the Contacts list? Is there any other way to only track/log external email communication?
Hi @cjperry5,
You can add your company’s domain to the never log settings so that you can keep your employees as contacts and avoid having emails log to them.
Hi Frank, despite following all instructions from the link you mentioned I was not able to set up email tracking which works fine just before I connected my team email addresses to hubspot. I am attaching two screenshots, one is how it looks like before I connected the emails and other after. Even the Chrome extension stopped tracking emails once I connected team emails. I went through all the settings and tried to figure this out but with no luck.
This is how it looked before
And this is how it looks now after I connected my team emails
Hi @BrunoGajdos,
Can you share more around how this is happening? Are you sending the emails from HubSpot or Gmail? Is this happening for all emails you send with this email address?
If you can send along specific examples (you can direct message them to me), that would be great!
The more screenshots, details and information you can provide, the better the Community can assist.
Thank you,
Jenny
Hi @jennysowyrda,
Really thanks for your reply, I enjoy HubSpot so much and think is a great tool to track your business from ground to top. Just this issue is something I would like to get back. So to your questions, yes I am sending emails from Hubspot and it’s happening since I connected my team emails to the system as I described. After this connection, I am not able to track openings and clicks within emails I sent although Hubspot is still tracking emails I sent before this. In my initial post, I provided screenshots of how it looks when I had notifications about opening and how it looks now where the Title ‘Open’ and ‘Click’ disappear. I don’t know how better to explain this but if you can navigate me I would be more than happy to follow!
Many thanks,
Bruno
Hi @BrunoGajdos,
I do need specific examples in order to troubleshoot this. I have direct messaged you asking for this information.
Thank you,
Jenny