We have automated emails being sent from the address of our salesperson via workflow. How can I track any replies that are sent to these automated emails and into our salesperson’s inbox so those replies show on the corresponding contact record of the replier?
The salesperson may or may not email back, but we still want these replies recorded.
Hi @wlee168,
At this time HubSpot does not track replies to marketing emails. Workflows send communication using marketing emails. Although this is an older post, the information is still accurate at this time. Also, here’s a relevant post from the ideas forum.
Josh
Hi @wlee168,
As @Josh has already pointed out, this is currently not possible. There is however a public beta for marketing email reply tracking (launched Dec 8). If you’re using paid product, I’d recommend reaching out to your customer success manager at HubSpot and asking for access to the beta.
Best regards!
Hi everyone!
I have an update about this functionality! this is now live to all customers, with documentation here on how it works, and how to set it up. Feel free to continue to leave feedback here on how it works, and if you run into any issues please reach out through the normal HubSpot support channels.
Thank you
Sharon