I recently bought a new laptop and using Outlook Classic. I installed the HubSport add-in but when I click the the box to ‘Track Email’ and ‘Log to CRM’, the email address ends up in the ‘To’ box rather than the ‘bcc’ box. Any suggestions?
Hi @JGreen64,
This sounds unusual and shouldn’t be the case. This page has troubleshooting steps which include the usual, occasionally annoying recommendations, such as uninstalling and reinstalling: Troubleshoot the HubSpot Sales Outlook desktop add-in
Generally, keep in mind that the Outlook add-in is not actively developed anymore:
Please note: due to the significant changes introduced by Microsoft as part of the new Outlook for Windows, HubSpot will no longer actively develop or improve the HubSpot Sales Outlook desktop add-in. While the HubSpot Sales Outlook desktop add-in is still available in the old Outlook for Windows and will continue to be supported, it’s highly recommended that you activate the HubSpot Sales web add-in instead. If you’re using the Outlook desktop add-in, the HubSpot Sales web add-in will automatically be installed if you switch to the new Outlook for Windows. Learn more in this HubSpot Community post.
Best regards