# Tracking E-Mails

**URL:** <https://community.hubspot.com/t/tracking-e-mails/60417>\
**Category:** Account & Settings\
**Tags:** integrations, email-deliverability\
**Created:** [July 6, 2022, 10:55am UTC](https://community.hubspot.com/t/tracking-e-mails/60417 "2022-07-06T10:55:40Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![MHeitmann](https://avatars.discourse-cdn.com/v4/letter/m/bbe5ce/32.png) [@MHeitmann](https://community.hubspot.com/u/MHeitmann)\
**Post date:** [July 6, 2022, 10:55am UTC](https://community.hubspot.com/t/tracking-e-mails/60417/1 "2022-07-06T10:55:40Z")

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Hi Everyone,

with the Hubspot-Team mostly OOO this week. I’m facing the following challenge: I’ve connected my Outlook E-Mail with Hubspot and I can send E-Mails properly. However, when a receiving a reply to my E-Mail this only pops up in my Outlook Account and not in Hubspot.

Looking forward to your reply.

Best,

Matthias

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**Author:** ![karstenkoehler](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/karstenkoehler/32/68554_2.png) [@karstenkoehler](https://community.hubspot.com/u/karstenkoehler)\
**Post date:** [July 6, 2022, 12:01pm UTC](https://community.hubspot.com/t/tracking-e-mails/60417/2 "2022-07-06T12:01:32Z")

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Hi @MHeitmann,

Not all incoming emails are logged automatically. Emails are only logged when they’re replies and when they fulfill these criteria: [Understand reply-only email logging rules](https://knowledge.hubspot.com/email/log-email-replies-in-the-crm#requirements-for-a-reply-to-log)

Could you double check whether those criteria are met?

Best regards!